SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the fact that it's a digital download. I can access it anytime, anywhere on my phone – super convenient!
The indoor feel like an expert now 😄
Being a first-time cat owner can be overwhelming but thanks to these expert resources at my fingertips, things are going smoother than expected
The indoor cat enrichment checklist in this pack has been invaluable for setting up an engaging environment for my little one. It's made such a difference!
the indoor cat enrichment checklist from this bundle is fantastic! my little furball loves his new environment now. also found the perfect pet carrier size guide super useful for our vet visits. it's clear these resources were put together by experts who truly understand kittens needs
as someone who values time efficiency, having all necessary information bundled together like this is just amazing 👌 it covers everything from crafting an id for your kitten (never thought of that before) to creating a stimulating environment indoors (which can be tricky). plus there's no jargon or vague advice - just simple and actionable steps!
Just downloaded this kitten guide bundle and I'm so impressed! It's packed with practical advice, checklists, and even a cat vaccine guide. Perfect for new pet parents like me!
This bundle covers the basics well and helped me stay organized during my kitten’s first weeks. However, some sections felt surface-level and could have gone deeper, especially around behavior training and common early challenges like biting or nighttime energy.
This bundle is perfect, it's got everything you need in one place. No more searching!
The pet ID creation guide is amazing and very useful.
👍👍
Bought it as a gift for a first-time cat owner friend. She loved it :)
Love how comprehensive yet straightforward these guides are. It’s like having a cat expert in your pocket all the time.
Perfect for new kitten owners, comprehensive and practical!
A must-have resource indeed! Easy-to-follow steps make navigating through your kitten’s needs seem less daunting
Got this as a gift from a friend when we adopted our new kitten and it’s been invaluable! We especially appreciate the part about finding the right carrier size – no more guessing games!
This digital download was so helpful when I got my first kitten, especially the enrichment checklist.
As a new kitten owner, I found the bundle to be an absolute gem. It's packed with expert advice that covers everything from vaccinations to pet identification and indoor enrichment. The cat vaccine guide was particularly insightful - it gave me a clear understanding of my kitten's vaccine schedule, ensuring they're protected from day one. Plus, the practical checklists are a godsend for staying organized and on top of things.
I've had cats before but getting a new kitten can still feel overwhelming at times. This bundle has been such an asset in helping me navigate those crucial first weeks. I love how it saves time by having all the resources in one place instead of searching through countless sources online! And let's not forget about crafting the perfect pet ID - this guide really helped give me peace of mind knowing my little furball is safe if they ever wander off.
Loved how detailed yet simple the guides were - easy to follow even when stressed out about my new fur baby
The vaccine guide was super informative, feel much more confident about my kitty's health now.
just got a new kitten and i was clueless about where to start. this handbook bundle has been such a help! it's packed with valuable guides, checklists that are easy to follow, and tips for making the first weeks stress-free. the cat vaccine guide is especially helpful - no need to google or ask around anymore. everything you need in one place, really practical.
The indoor enrichment checklist has been so helpful in creating a fun environment for my little furball. They're so much happier now that they have plenty of things to do indoors!
Checklists were super helpful in keeping track of everything.
I love how everything I need is in one place with this bundle. No more searching through multiple sources trying to find answers!