SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the canine cuisine guide saved us from some potential disasters! didn't know half of those foods were bad for puppies.
I’ve been through the puppy stage before, but this bundle made the experience so much smoother. The advice on introducing a new pet to the house was super practical and easy to follow. I also loved the pet-friendly home guide -my living room is now way more puppy-proofed!
Love this toolkit! The pet-friendly home guide has been a lifesaver. Stylish and safe, what more could you want? 😍
crate training made simple with their step-by-step guidance, feeling grateful for such practical tips!
I was nervous about introducing my new fur baby to our home but the eBook eased all my worries! Highly recommend.
helpful
Crate training eBook is a lifesaver! Pup feels safe and secure now.
No-no foods list has been super helpful, happy healthy pup over here 🐶
Just got my first puppy and this toolkit has been a lifesaver! The feeding schedule is so easy to follow, it's really helped keep meal times stress-free. 🐾
This bundle contains everything you need as a new pet parent - from food guides to introducing your fur baby into their forever home. It really takes away all that initial stress of getting things right.
This bundle is perfect for first-timers like me. No need to scour the internet for answers anymore!
ok
This digital download bundle is perfect for any new puppy parent like myself. All the key information you need in one place - saves time, reduces stress, what more could you ask for?
Loving the pet-friendly home guide in this bundle. It’s given me some great ideas on how to make my space safe and stylish for my new pup.
recommend
Wasn’t sure what foods are safe for pups until I read Canine Cuisine No-No’s from this kit. Now I'm confident that I'm keeping him healthy with his diet.This toolkit has everything a first-time dog owner needs! From feeding schedules to expert advice on various topics - it's all here.The professional advice offered by this bundle makes raising a puppy seem less daunting; loved their approachable style of providing information.If there's anything every new pup parent should have, it would be something like this digital toolset; well-structured guides packed with actionable tips!this product took away all the guesswork during those critical first weeks with my pup at home; made things much simpler than i thought they'd be 👍
Feeding schedule is a lifesaver, thank you!
I'm a seasoned dog owner but wanted a quick refresher when my second puppy came home. This toolkit was perfect! The eBooks on introducing a new pet and crate training were simple but packed with great advice. My puppy adapted so well and so quickly!
Great bundle, but would love more tips on socialization.
love the pet-friendly home ideas! 😍
wish i knew these canine cuisine no-no's earlier.
Introducing a pet to your home can be tricky, but thanks to this toolkit it went smoothly. 😊 Highly recommend!
this bundle really helps build a strong foundation 🏠
Being a new puppy mom, I was honestly a bit panicked. But after going through the toolkit, I felt prepared. The step-by-step crate training made such a difference. Plus, the feeding schedule kept me on track, so I wasn’t stressing about when and what to feed.
wow! this bundle has everything a new pet owner needs. no more hunting down information from different sources - it's all here in one place 😊