SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
satisfactory
I was nervous about introducing our new fur baby into our home but thanks to the tips from this toolkit, she settled right in. Highly recommend if you're bringing a puppy home soon!
Love how comprehensive this toolkit is! It even includes tips on introducing your pet into their forever home, which can be quite challenging.
cute yet practical ideas for pet-friendly home 👌
Built a strong foundation for my pup from day one!
This digital bundle really eased my stress during those overwhelming early days with our puppy! So practical.
Really helpful, though a bit more depth would’ve been nice.
Wish I'd had something like this when I got my first dog years ago... would have saved me lots of time and worry. Great resource for new puppy parents!
The feeding schedule's a lifesaver. No more mealtime chaos.
Puppy transitioned smoothly into our home with these practical tips 😊
All advice from experts... really shows. Feel more confident as a new pet owner!
Super useful for first-time puppy owners! The checklist on feeding was a life-saver—no more guessing when to feed my puppy! And the eBook on crate training gave me clear steps on how to get my pup used to it. I feel much more confident and ready now.
Saved me so much time and stress.
this toolkit helped us establish healthy routines right from day one which i think is so important for settling our pup into his new life 💕
Love how I can access all these resources in one place instead of searching everywhere online! Saves me time and helps keep me organized during these chaotic first weeks.
perfect for first-time pup parents!
Love the feeding schedule, keeps meals on track! No more guessing games.👍
wow introducing new pet to your home ebook made transition smooth as silk
No-no foods guide kept my pup safe.
saved me so much time and stress 😅
i'm impressed with how comprehensive this toolkit is, covering everything from crate training to introducing your new pet to your home 👏
I found the expert advice throughout each component very reassuring - knowing it comes from experienced pet care professionals gave me peace of mind.
This kit made my first week with my puppy stress-free! Now I know exactly what foods to avoid for his health, thanks to the Canine Cuisine No-No’s guide.
Wow, this was exactly what I needed. The guide on creating a pet-friendly home gave me so many ideas on how to puppy-proof my house. Plus, the list of foods to avoid was really helpful - I had no idea some common snacks were so dangerous. The whole bundle saved me time searching for info!
I've always struggled with crate training but the step-by-step guidance in this toolkit made it feel like a breeze. Definitely recommended for first-time dog owners!