SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No more sleepless nights thanks to this bundle!
The guides, ebooks, and checklists are written in simple language that’s easy to understand which is perfect for beginners like myself!
Detailed insights into feline behavior were super helpful.
The bonding tips are gold, we're closer now
Could use more real-life mini case studies
Feeling more confident as a first-time cat parent thanks to the expert guidance provided in these resources.
I bought this when I was exhausted from nightly meowing, and the structured plan helped me regain some sanity. I appreciated that it focused on understanding the root cause instead of quick fixes. That said, results weren’t instant and required patience, which wasn’t emphasized enough upfront. Still, it gave me clarity and realistic expectations, and I feel far more confident navigating my cat’s quirks than I did before reading it.
Purrfect Connections eBook helped me foster a deeper bond with my kitty – something every new pet parent dreams of.
If you’re looking for comprehensive insights into your cat’s behavior and needs then this is definitely worth downloading—you won’t be disappointed!
Managed my cat's kneading issue with the checklist.
I appreciated that this wasn’t just about solving problems but also about fostering a better relationship with my feline friend—that holistic approach really resonated with me
finally, no more midnight concerts from my cat!
worthwhile
this toolkit made me feel more confident as a first-time cat parent
I love that this bundle takes a gentle approach towards raising cats. The focus isn't just on solving problems but also fostering better relationships with our pets which I think is wonderful
The checklist about why cats knead blankets was an eye-opener. Never knew there could be so many reasons behind such a simple behavior!
Became a pro at understanding my pet's moods!
purrfect connections ebook really helped deepen our bond
Helped me understand my cat's behavior better, really insightful!
The kneading checklist is so insightful! Never knew why my cat acted strange around blankets but now I get it and know how to respond.
This toolkit isn't just packed with practical tips from seasoned experts; it also provides step-by-step instructions that make raising a well-behaved cat a breeze!
Overall, this bundle gave me a much better understanding of why my cat behaves the way she does. The section about decoding body language was eye-opening, and I’ve already noticed fewer misunderstandings between us. A few chapters felt slightly stretched out and could have been more concise, but the tone stayed calm and supportive throughout. It’s a solid resource for anyone feeling overwhelmed during their first few months of cat ownership.
Good information, not groundbreaking.
This toolkit saved me so much time and effort trying to figure things out on my own—it’s all laid out step-by-step which makes it super easy to follow along with
Loved the easy-to-understand content, perfect for a beginner like me.