SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This digital bundle isn't just about training; it's also about building an emotional connection with your pet – something that other resources often overlook.
Helpful
Really appreciated the guide on choosing between a playful pup and a calm adult dog.
The digital format makes it super convenient - I can access it anytime, anywhere! This is truly an ultimate resource for all things related to dogs!
Made transitioning our rescue into our family stress-free. So thankful I found this kit
After reading Where Paws Rest, I feel closer to understanding my dog's preferences when it comes to rest and relaxation...it's definitely improved our relationship
I downloaded the Life with a Dog Transformation Kit expecting some useful tips but got way more than bargained for! So comprehensive yet easy to follow
This bundle has made life with our new puppy less stressful and more enjoyable.
The guide on choosing between puppy playfulness and adult calm is fantastic! It helped us make informed decisions during those early stages of our pup's life.
The checklist makes first month with my new dog so much easier.
This 3-in-1 bundle is perfect for anyone bringing home their first dog or even seasoned owners looking to improve their bond with their furry friend.
This 3-in-1 bundle is a treasure for any dog lover. The practical guide, checklist, and eBook are all essential tools that have helped me understand my furry friend better. I've learned to appreciate both the playful moments and the calm ones with my pup.
i appreciate the structure this bundle provides. it's organized and easy to follow.
Love this kit, it made the first month with my new puppy so much easier!
The checklist is a godsend for keeping track of everything in those early days.
Love the pup to adult guide, it's been super helpful!
Wish I’d had something like this when I got my first pup years ago!
The first-month checklist kept me organized, though I wish there were more breed-specific tips included in the guide.
The structure and guidance this kit provides are simply amazing!
The practical benefits offered by these guides are amazing! They’ve made managing my dog’s needs so much easier - from training habits to understanding their preferences for rest and relaxation.
I appreciated how everything was organized in one place instead of scattered online. The eBook about creating a restful home environment really shifted my perspective. A few chapters felt slightly stretched, yet the overall value was definitely there.
Awesome
If you're looking to enhance your bond with your furry friend like I did, look no further than this bundle. The resources provided have definitely improved our relationship!
Not as comprehensive as I hoped.
I've seen real improvements since using these resources. It's clear they were created by true dog lovers.