SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle doesn’t just focus on training but also emotional connection which is rare to find
I found their approach holistic: they focus not only on training but also on emotional bonding which makes it stand out from other resources available online
This transformation kit has been invaluable in helping us bring our first family pet home. We were able to avoid common mistakes thanks to the expert tips provided!
It's not just about training but emotional connection too - love that!
This kit genuinely helped me transition from overwhelmed to organized during my rescue dog’s first weeks home. The first-month checklist was the standout for me. I would’ve loved a few more real-life case examples in the puppy vs. adult guide, but even without that, it’s a thoughtful and supportive bundle.
The checklist for the first month with your new dog was very helpful too - it ensured we didn't miss anything important while making things fun at the same time!
I'm so glad I found this kit. The checklist made our first month together much easier than expected, and it was fun too!
this kit is perfect for new dog owners like me, so much support.
If you’re bringing home your first dog soon, get this kit. You won't regret it
👍🏼
New life goal: enjoy every moment spent with my pup thanks to these resources. We're both happier for it!
loved the puppy playfulness guide, helped me keep up with my furball's energy!
This bundle has been so helpful for us as new dog owners. It has everything we need to ensure our pup transitions smoothly into our home. Love the stress-free integration!
Really useful guides, though some sections felt repetitive.
The first month checklist is just what I needed! Makes things so much easier by keeping track of important tasks while ensuring that both you and your pet are having fun.
The eBooks included in this bundle are so insightful! They’ve really improved my understanding of what my dog needs for rest and relaxation. Now we’re closer than ever before!
This bundle has been a great help for me and my new pup. It's full of practical advice that really works, especially the part about transitioning from puppy playfulness to adult calm.
If you're like me who loves both playful puppy moments as well as quiet times with your adult dog then you will appreciate the balance in approach here
Even if you're a seasoned dog owner, this kit is beneficial. It offers support at every stage of your pet’s life – from puppy to adult.
Just got this kit and it's already making a huge difference. The guide on choosing between puppy playfulness and adult calm is really insightful, helping me understand my dog's behavior better.
The kit is not just about training your dog but also helping you as an owner to adjust and enjoy the journey
This bundle has made my time with my pup more enjoyable. I’ve learned how to appreciate the benefits of having a dog in ways I never imagined before.
The eBook helped me understand my dog's needs better, now we're both happier at home.
A must-have resource if you want to provide the best care possible for your pet
Such great value for money! It’s like having an expert right there with you.