SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I appreciate that there’s zero judgment in this toolkit - it meets you where you are financially, making the whole process less intimidating 😊
I've tried other financial tools before but they were too complex. This one is different - it's beginner-friendly and easy to understand. I'm feeling more confident about my finances already!
What I appreciate the most is that the toolkit feels realistic and practical. The advice doesn’t feel like it’s from someone who has never had to worry about money - it’s based on real-life examples and situations that anyone can relate to. The step-by-step instructions are easy to follow, and it’s clear that this bundle was designed to make saving money stress-free. It doesn't push extreme budgets or unrealistic expectations but instead offers simple strategies that fit into daily life.
The worksheets have been super useful in tracking my habits and progress, definitely seeing some positive changes 💪🏻
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Absolute must-have for beginners!
These guides have been a godsend! They've made saving money feel achievable and stress-free.
Saving money made simple and stress.
As a young professional, this toolkit has been invaluable in helping me stretch my income further.
The practical examples make everything so much easier to understand. A must-have resource!
If you're looking for clear explanations on how to save money without confusion - this is your go-to resource!
The worksheets really track!
Budgeting made easy and stress-free.
Love how straightforward these tools are! They're easy to understand, even for someone who's not great with numbers like me. Plus, being able to print them out is a big plus. 🙌
It's perfect for digital use, plus it integrates well with my budgeting apps.😊
If you want long-term results, look no further! This resource doesn't just provide information – it gives you an entire system that’s sustainable over time so savings become second nature.
I've been using this toolkit for a month now and love how it simplifies financial tasks. It's perfect for someone like me who gets easily overwhelmed by budgeting. Now I can confidently manage my finances without stress.
This toolkit has been extremely helpful for me as a student. The guides have taught me how to save money in ways that work for my lifestyle. Plus, it's all digital which makes it super convenient.
Such a practical toolkit for saving money, love the easy-to-follow guides!
I am so happy with the Money-Saving Bundle! As someone who has struggled with budgeting in the past, I was looking for something that would simplify the process without making me feel overwhelmed. This toolkit is exactly what I needed. The guides are incredibly clear and easy to understand, even if you're new to budgeting or saving money. I especially love the checklists because they help me stay on track with daily and monthly savings goals. The printable worksheets have been a great tool to track my habits and progress, which has really helped me stick to my goals.
I was skeptical at first but this toolkit really delivers on its promise: understandable, non-intimidating tools that actually work in real life situations. My financial confidence is through the roof thanks to these guides and checklists!
From student to parent, these checklists are so helpful and flexible! 👌
Gained confidence in my finances 👏
Love the printable checklists 😍A realistic approach to cutting.
The immediate access after purchase was fantastic! No waiting around to start learning how to save money effectively.