SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These digital resources are exactly what I needed as a first-time mom. They're not generic—each guide addresses real-life concerns during the early moments at home with a newborn which makes me feel better equipped as a parent.
Made those overwhelming first days manageable. Thank you!
Loving this guide on traveling with a newborn! It's like having an expert right there with you. Took our first trip to the doctor and felt so prepared.
Absolutely love the practical advice.
Feeling so relieved! This bundle made me feel confident and ready to bring my baby home. 🙏
i love how it's tailored for the first crucial days at home.
this is perfect for new parents - easy to follow and instantly accessible. makes those overwhelming moments manageable!
Wonderful💯
Made our transition home smooth and stress-free.
wow, wish I had these guides with my firstborn! they really help you understand your baby's needs in those crucial early days.
This is perfect for new parents - wish I had this with my first child!
Essential guide, wish I had it sooner.
the travel guide is gold! took the anxiety out of our first trip with baby. highly recommend 👍
Great bundle overall but found the traveling guide slightly overwhelming with information. The clear instructions though are much appreciated!
No more stress, just joy.
I love the practical advice, it's like having a professional right there with you!
such a relief! the guidance in these guides made bringing our newborn home less stressful. loved the practical tips 😊
Made traveling with newborn easy. 😊
the guides are clear, easy-to-follow, and practical. super helpful!
First days at home? Sorted.
Lots of practical advice but could use more personal stories to make it relatable. First three days guide was insightful👍
No more anxiety about bringing baby home!
I'm a second-time mom and still found so much value in these resources. Highly recommend!
Loved the travel guide, so helpful and reassuring.
🎯