SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this bundle! Helped me overcome my fear of flying. After using the techniques, I felt much calmer during takeoff and landing.
wish i found this earlier. transforming fear into confidence 👏
love this bundle! helped me turn my flying anxiety into confidence. the guide was easy to follow and practical.
Sleeping at airports made easy.
Flying used to overwhelm me but not anymore. This bundle has transformed my fear into confidence.
love how it makes the whole journey smoother and less stressful 😊
calm and confident in the clouds 🛫
i'm now calm during flights, even in turbulence.
I’ve tried a few resources before, but this one actually worked! The fear management guide was exactly what I needed. It was detailed but also simple, so it wasn’t overwhelming. I also loved the relaxation tips for the flight – they really helped me keep my cool. The airport rest tips are perfect for anyone who dreads those long waits. I’m definitely using these techniques for my next trip!
the airport sleep checklist has changed my layovers forever, feeling rested now💤
No more turbulence panic.
Airport sleep checklist is a lifesaver!
Was always scared to fly, but this bundle made a huge difference. The fear management techniques really work! 🙌
This is perfect if you're anxious about flying like me. The calming techniques really work, even during turbulence.
The tips on how to rest and recharge at the airport were super helpful.😴
Turbulence used to terrify me. Now, I stay calm even in the bumpiest flights.
Flying has always been a stressful experience for me. This bundle made a huge difference. The guide on overcoming fear of flying was super easy to follow and gave me realistic ways to stay calm. The airport rest tips are also fantastic. I’ve never felt so relaxed during a layover, and it made my whole trip so much better. A great resource if you want to make your travel more peaceful!
A holistic approach towards flying peacefully. It's unique and effective in its own way!
flying used to drain me, not anymore!
A must-have for anyone who dreads boarding a plane like I did.
Airport layovers are restful now.Journey is smoother than ever.
I love how holistic this approach is - it's not just about coping with fear, but also staying relaxed during flights and maximizing rest at airports.
What a relief! This bundle helped me conquer my fear of flying. The guides are easy to follow and the tips really work.
This is a must-have for frequent flyers. I've never felt more rested after using the airport sleep checklist!
calm during turbulence, amazing!