SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Used these resources on my last trip and they made such an improvement in my overall comfort level. Highly recommend!
wow
I'm a frequent flyer and let's just say, airport layovers are tough. The Fly Rested checklist has been so helpful for getting rest at the airport!
This is perfect for anyone who hates airports as much as me. The sleep checklist has been a lifesaver during long layovers.
Easy-to-follow guides that actually work. I'm not afraid to fly anymore.
As someone who flies all the time for work, I’ve never really taken time to relax at airports or on planes. This bundle changed that for me. I didn’t even know how much I needed tips for airport sleep until I tried the checklist – I actually rested during a layover! The guide for staying calm during flights was also super helpful, I didn't feel anxious once. Definitely worth it for frequent flyers.
can’t believe how much calmer I felt on my last flight. I’ve always been terrified of flying, but after reading through the guide on overcoming fear, I felt more in control. The methods were easy to follow and helped me stay relaxed even when the plane hit turbulence. I especially loved the simple breathing exercises and mental techniques that helped shift my focus. I was so much more confident when it was time to board. Highly recommend for anyone who gets nervous at takeoff!
Frequent flyer's dream guide.
The holistic approach is what sets it apart. It doesn't just help with fear of flying, but also teaches you how to relax on board and rest at the airport.
so thankful for this purchase, it's made traveling so much easier. no more flight anxiety! 😌
No more fear of flying thanks to the practical steps in this guide.
Used to dread every part of flying - takeoff, turbulence, landing... Now I feel calm and composed thanks to these resources!
I’ve been struggling with flight anxiety for years, so I was really excited to try this bundle. The relaxation techniques are simple and effective, but I wish the guide went a bit deeper into understanding why we feel fear in the first place. The airport checklist was a great addition, though.
i've always dreaded airports, but now i look forward to them. the sleep checklist is a lifesaver for long layovers.
essential
overcame my fear of flying, great techniques!
This bundle is perfect for nervous flyers like me. I'm now calm during takeoff and landing, which was unthinkable before!
Anxiety-free flying. Finally!
the peaceful flight techniques are amazing - turbulence doesn't scare me anymore. highly recommend!
Energy boost? Yes please!
The guides in this bundle are easy to follow. They've made my travel experience way less stressful - highly recommend!
No more stress about turbulence thanks to 'Calm Above the Clouds'. Now, I can actually enjoy the flight.
I was skeptical at first, but this really helped me conquer my fear. The guide on how to deal with anxiety was simple and really insightful. I’ve never felt more prepared for a flight, even during turbulence. What really worked for me was the mindset shift exercises – they made a huge difference. I felt like I had control of the situation. Flying is still a little nerve-wracking, but not nearly as much. I feel more confident about my next trip!
Perfect tool for anyone who struggles with jet lag like I did. Highly recommend it!
no more airport stress 😍