SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I first got my hands on this eBook, I was just looking for a basic rundown of brushing and trimming techniques. But man, did it deliver way more than what I had in mind! This guide is jam-packed with some seriously useful info that's been an absolute game-changer. From the get-go, you could tell that whoever put this thing together knows their stuff. The book dives straight into the nitty-gritty details of brushing and trimming techniques. And let me tell ya, these methods are right on the money! They're simple enough for beginners to catch onto quickly but detailed enough to offer something new even for seasoned pros. One thing that really stands out is how informative it all is without being too wordy or complicated. It's like they've found a perfect balance between giving you just enough information to understand what you need to do and not overwhelming you with unnecessary jargon or complex explanations. The brushing tips alone have already saved me so much time and effort - no more struggling with stubborn knots or ending up with uneven results. Plus, the trimming advice has totally revamped my approach to hair maintenance; everything looks so much neater now! I gotta say though, it's not just about practicality here. There's also a great deal of attention paid towards making sure your technique doesn't harm your hair health in any way – which honestly shows how well-thought-out this guide truly is! So yeah, if anyone asks me whether they should check out this eBook? My answer would be: Absolutely! Whether you’re new at this whole grooming gig or someone who’s been around the block a few times already – there’s definitely something valuable in here for everyone.
Saved time and money by grooming at home. 👍
Who knew grooming could be this easy? My dog looks great every day now!
very good
I've been using The Perfect Home Grooming Toolkit for Dogs of All Breeds and it's made a huge difference in my dog grooming routine. I'm saving time and money by not having to take my dogs to the groomer as often, plus it's great bonding time with them! The Fresh Fur, Happy Pup guide is filled with practical tips that have helped me keep my pups clean and comfortable🐶
excellent
Saved me time and money on trips to the groomers. 👍
Goodbye stressful trips to the groomer! 😊
This bundle is perfect for beginners like me. The eBook is full of practical tips and detailed instructions that make home grooming a breeze.
Bonded with my Great Dane while keeping him comfortable and clean.
Detailed eBook taught me grooming basics 👍
The checklist keeps me organized, no missing steps.
This grooming toolkit is overall fantastic! The guide and checklist are very detailed, which made grooming my dog easier. However, I felt that the eBook could have been a little more specific about grooming tips for different coat types. Some sections felt a bit general. Nonetheless, it’s a great resource, and my dog seemed much more comfortable during our grooming session. I’ll definitely keep using it, just wish for a bit more customization
commendable
Nail care instructions were especially helpful.
fine
I'm new to pet parenting, but these guides made everything simple and fun
The checklist keeps me organized, no missed steps!
Perfect for my large breed dog. Specific tips were really helpful!
Great toolkit, but too complex
nice
satisfactory
As a first-time dog owner, I found The Perfect Home Grooming Toolkit to be an absolute lifesaver. The Fresh Fur, Happy Pup guide was packed with easy-to-follow tips that made grooming my golden retriever a breeze. Plus, the Pawfect Tools for Home Grooming checklist helped me stay organized and ensure I didn't miss any crucial steps. Now, our grooming sessions are stress-free and enjoyable for both of us
love
This bundle really helped me stay organized during grooming sessions, the checklist is a lifesaver.