SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Making your house both beautiful and functional while keeping your pet’s needs in mind? This pack nails it!
Checklists are so helpful, especially for pet-proofing.
satisfactory
superb
Just got this digital bundle for my kitty, so much helpful advice! 😺 The home setup guide was a real eye-opener.
Got my cat-friendly home setup pack, it's amazing.
Love how it's tailored to suit both me and my feline friend's needs.
I've learned so much from this bundle, especially on stress reduction techniques for cats.
This bundle helped me create such a calming environment for my fur baby, she seems so much happier now 🐱🐱🐱
The expert advice included in this package took away all the guesswork when preparing my home for its newest resident: an adorable tabby named Muffin 🥰 Not only does it provide clear guidelines on pet-proofing your space (which saved Muffin from quite some trouble), but also offers insights into what makes cats happy at home!
Downloaded today and already seeing improvements in our living space. Highly recommend!
worthy
Transformed my space into a cat haven, thanks to the insightful guide!
recommend
wow, actionable advice that really works!😻
I've learned so many practical tips to make our home cozier and more cat-friendly. My feline friend approves!
Just downloaded this digital bundle for my new kitten and it's been a lifesaver. The pet-proofing checklist is so thorough, I've managed to secure all potential hazards in the house. It also helped me understand my cat's needs better - now our home feels cozier and more welcoming for her.
The house plant checklist was eye-opening! Now I know which plants are safe around my kitty.
Helpful, but a little overwhelming.
Made our living area calming and stress-free. Kitty seems happier now
fine
Learned so much about safe house plants for cats.👍
As someone who recently adopted their first fur baby, finding resources can be overwhelming...until I found this bundle! It covers everything from safety measures to relaxation techniques; it really takes your furry friend's quality of life into consideration.
stellar