SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just downloaded this bundle and it's already making a huge difference in my puppy care routine! The guides are so easy to follow, I'm not overwhelmed at all. Love the fact that everything is in one place - from feeding schedules to grooming basics. It's like having an expert right there with you
👌👌👌👌👌
As a busy professional who recently adopted a puppy, I found this bundle to be practical and time-efficient. It covers everything from vaccinations to behavior monitoring without overwhelming you with too much information at once. Plus, it's all downloadable so I can access the resources anytime!
This bundle is amazing! The feeding checklist helped me keep my pup's meals balanced.
Vaccination info is super clear and straightforward. Thumbs up!
The Puppy Care Made Simple bundle has been a lifesaver for me as a new puppy parent. It’s incredibly thorough, covering everything from feeding schedules to detecting behavior changes. I particularly love the "Healthy Pets, No Parasites Guide"—super helpful! My only gripe is that some of the advice on grooming could be more detailed, but overall, it’s been an invaluable resource. I highly recommend it for new pet owners like me!
practical
Love the simple, easy-to-follow guides. Made puppy care a breeze!
Parasite guide kept my pup safe!
Just downloaded this bundle and I'm already impressed. The guides are extremely clear, which is a relief for a first-time puppy owner like me. The feeding schedule checklist has been super helpful in keeping my pup's meals consistent and balanced. So far, so good! 😊
satisfactory
The convenience of downloadable resources is fantastic!
Grooming eBook made bath time fun.
excellent
Newbie or pro, it's perfect.
This resource pack is fantastic! As someone who wants the best for their pet but doesn't always have lots of time on hand, having all these essential care information consolidated into one place has made things easier than ever.
Amazing resource, puppy's health improved!
superb
I’ve been using this bundle for a few weeks now, and it’s definitely made puppy care easier. The guides are clear and concise, which I appreciate. The checklist for feeding is especially useful in making sure my puppy’s diet is on track. One small issue is the "Puppy Vaccines You Need Guide" – it’s a bit too general, and I wish it included more specific details for different breeds. Still, great value!
Puppy vaccines guide was super helpful, gave me so much confidence.
suitable
All-in-one bundle. So convenient!
Just downloaded this puppy care bundle and I'm loving it! The feeding schedule is a lifesaver 😊
puppy's feeding is now on point, thanks to this.
Home grooming eBook? Absolute lifesaver for first-time pet parents like me