SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
we're busy parents and having downloadable resources that we could access anytime was super convenient. kudos to whoever thought of that!
I used this guide when deciding what kind of pet would be best for my little ones 👶 It gave me confidence in making an informed decision
The convenience of having all necessary information in one place cannot be overstated! This bundle made planning for our new pet so much easier.
So glad I found this! The advice on how pets help children grow empathy has been enlightening. Our family bond feels stronger already!
Accessible anytime, anywhere - great for busy parents like us.
It helped us ensure she fits perfectly into her new forever home.
As a first-time pet parent, this toolkit gave me clarity and confidence. The introduction guide really eased our anxiety about bringing home a puppy. I did wish for a few real-life case studies, but overall it was incredibly helpful.
It's really helped us create a happy environment for both kids and pets ❤️
The ebook on introducing a new pet to your home was fantastic! It offered effective strategies that ensured harmony between my kids and their new companion.
we used to worry about how our children would react to a new pet but with this toolkit, it was smooth sailing.
This toolkit is perfect for busy families like mine. All resources are downloadable which means I can access them anytime, anywhere - such an advantage.
loving this toolkit! it's like having a pet expert in my pocket. great advice and easy to follow checklists made the whole process of choosing our new family member stress-free.
wasn't sure about getting a pet but after going through this toolkit, I'm confident we've made the right decision.
Great resource overall, just wished for more pet variety.
Being able to confidently choose and care for our family pet is no longer a dream, thanks to 'The Right Companion'
the toolkit was a great help in choosing the right pet for our family. it's easy to follow and provides clear steps on how to select a pet that fits your lifestyle.
Thoughtful toolkit, needed more examples.
Bought this as part of preparing for our first family pet...and wow! It’s packed with valuable insights that put my mind at ease
wow! can't believe how comprehensive these resources are - they thought of everything you need when planning for a new pet.
introducing our new puppy to our home was seamless thanks to the expert advice in these ebooks. now he fits perfectly into our lives :)
The checklist included really simplified things for us! We could easily see what needs consideration when choosing pets good for kids
Recommend
Love how the eBooks explain how pets can help children grow empathy. A great resource for any family considering getting a pet.
as busy parents, we appreciated having all these resources in one place. being able to access them anytime, anywhere made the whole process much easier.
Loved the structured checklist for choosing pets, but I hoped for more detailed breed-specific comparisons for larger families.