SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This isn't just some ordinary guide - it goes above and beyond by also focusing on how having a pet benefits children emotionally
i was impressed by how comprehensive this guide is - from selecting the perfect pet to helping kids bond with them and even introducing them into your home smoothly.
The downloadable resources were great for us busy parents.
This toolkit made us realize that bringing in a pet is not just about fun but also about helping children grow emotionally. So glad we found it!
satisfied
The step-by-step guides are so simple yet detailed - exactly what first-time pet owners need
this toolkit helped us prepare our home for our new furry friend. the tips were practical and truly reduced stress during the introduction phase.
We were anxious about bringing in another member into our family but thanks to 'The Right Companion', we now feel confident moving forward with our decision
So helpful, especially the checklist. Made planning a breeze!
Just got the toolkit and WOW! It's full of valuable insights on choosing a pet that fits my family's needs. The checklist is so practical, it made planning for our new furry friend a breeze.
This toolkit is a must-have if you're thinking of getting a pet for your children.
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The guide about introducing a new pet was calming and realistic. It prepared us for small hiccups during the first week. A few graphics or visual summaries would have made it even stronger, but the advice felt grounded and practical for everyday family life.
This toolkit is everything it promises and more. It’s comprehensive, easy to use, and truly helpful for families like ours.
this bundle is perfect for families like ours who were clueless about pets but wanted one desperately. the checklist was particularly helpful in choosing the right pet.
The practical tips on introducing a new pet to your home were super helpful! Our dog settled in quicker than we expected 🐶
Finding the right match has been quite challenging until we found this toolkit; its step-by-step guide helped us select just what we needed
Awesome
The ebooks are incredibly insightful, learned so much about pets and kids
the checklist alone is worth its weight in gold; no more second guessing or worrying if we're ready for a furry friend 🐶🐱
The Right Companion isn't like other guides out there. It offers everything you need in one place which is very convenient
wish i had something like this when we got our first dog years ago...it would have saved us from many hiccups along the way!
ok
👏👏👏
i found the ebook on how pets help children grow empathy to be very insightful. we've seen our kids form deeper bonds with their new furry friend thanks to these tips!