SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
👍
This bundle is a lifesaver. Now I create outfits that flatter my skin tone effortlessly!
Definitely worth the download.
What a revelation this system has been! I used to be so indecisive about what colors suited me best, but now it's like second nature. The guides are clear and easy to follow, making the process of discovering my ideal palette enjoyable rather than stressful. Plus, being able to instantly download everything was super convenient—I started building my color confidence right away!
😎
This 3-in-1 bundle is such a great value! Not only did it help me understand undertones and find my best colors, but also showed how to incorporate them into everyday styling. It's saved me time (and money!) by eliminating guesswork during shopping trips; plus, creating outfits feels effortless now as everything in my wardrobe mixes and matches beautifully.
The practical eBook included in this bundle is amazing; shows how to use your best colors not just for clothes but accessories too. My wardrobe feels so much more cohesive now.
The interactive checklist was so much fun, made color discovery simple and enjoyable
I appreciate how this system doesn't impose rigid rules or outdated color types—it encourages flexibility and self-expression instead. Thanks to this approach, I feel more put-together without sacrificing personal style; moreover, since using these guides/checklists regularly, friends have even complimented on how well-coordinated and authentic my look seems lately :)
Easy to follow, though some sections felt a bit basic.
The eBooks are practical and easy to follow - they've shown me how to use colors in everyday styling that naturally flatter my skin tone.
Building a cohesive wardrobe that mixes and matches easily? Yes please!
Since downloading these guides, shopping has been a breeze because now I shop with confidence knowing exactly what colors suit me best. Saves both time and money!
Loving it!
I've always struggled with feeling confident in my style choices—especially when it came to color. This bundle changed all that for me though; it gave me the tools and knowledge I needed to choose colors that truly flatter my skin tone. Now shopping is fun again because I know exactly what hues make me shine.
The interactive checklist included in the bundle made finding perfect colors an absolute breeze! It turned something potentially confusing into a simple yet engaging activity—I loved ticking off items as I discovered new shades that enhance natural beauty.
Glad this came into my life.
What sets this color system apart is its focus on individuality rather than generic charts. It's not about fitting into a set mold, but discovering what works best for you personally. The result? A wardrobe that feels truly 'me'—and the confidence to rock it! Instant download, lasting impact; couldn't ask for more!
Love this color guide! Makes choosing outfits so much easier.
Clear guidance, minor gaps.
Love this digital bundle! It's made choosing colors so much easier and less overwhelming. Now, I always feel put-together without even changing my personal style. Big thumbs up 👍
this is a lifesaver, no more second guessing my wardrobe choices!
❤️
This 3-in-1 digital bundle has been super helpful for me as someone who always struggled with identifying what colors suit my skin tone best. It's beginner-friendly and makes the whole process of building a palette really fun!
Finally found the perfect colors to match my skin tone. 👌