SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always had a tough time figuring out what colors work best for me. I often found myself standing in front of my closet, feeling confused and overwhelmed. But this 3-in-1 bundle has made things so much easier! It's helped me understand my skin undertones and build a color palette that enhances my natural beauty. The guide is clear, easy to follow, and beginner-friendly which was perfect for me. Now shopping is no longer a stressful experience but an enjoyable one as I can confidently pick outfits that flatter my skin tone without second-guessing myself.
As someone who enjoys exploring different styles, the flexibility offered by this color system really appealed to me. Unlike traditional color charts which felt restrictive and outdated, this system encourages self-expression and adapts to my lifestyle, mood, and personal taste. The eBook included in the bundle shows how to use these colors not just in clothing but also accessories; it's added variety to my everyday styling like never before!
This bundle made building a cohesive wardrobe super fun and easy.
This helped more than I expected.
The interactive checklist turned discovering new colors into a fun activity instead of something daunting. Plus, it helped build cohesion in my wardrobe—mixing and matching have never been smoother!
I genuinely enjoyed working through the checklist because it made color analysis feel less intimidating and more like self-discovery. The explanations about warm versus cool undertones were clear and easy to apply to my existing wardrobe. I did feel like the eBook could have included a few more side-by-side comparisons of flattering versus less flattering shades for clarity. Still, it’s been a really helpful tool for building a cohesive closet.
saved time and money shopping with confidence. highly recommend it
wow, I've never felt more confident in my style choices
I was always confused about what colors suit me best. I've tried many guides, but this 3-in-1 bundle is something else! It's not just a color chart; it teaches you to recognize your best colors and adapt them to your lifestyle. The guide on understanding undertones and building a palette that works with my natural coloring was so clear and beginner-friendly. Now, I can confidently create outfits that naturally flatter my skin tone without changing my personal style.
Just used this color guide and it's a revelation! No more guesswork when shopping, I know exactly which colors suit me now. Saves time AND money!
Love the flexibility of this system. It doesn't restrict you to certain colors but helps you explore what works best for your skin tone.
Definitely a good purchase.
Love this bundle! It's made choosing outfits so much easier.
Ever wondered what colors look good on you? This 3-in-1 bundle is the perfect tool to help answer that question! It's like having a personal stylist in your pocket, guiding you through color selection with ease. The guides are easy to understand and provide practical tips for incorporating your best colors into everyday outfits. No more second-guessing or wasted money on clothes that don't flatter your skin tone. Plus, it's an instant download so you can start building a wardrobe that truly feels like 'you' immediately.
I’ve always struggled standing in front of my closet wondering what colors actually flatter me, and this bundle definitely clarified a lot. The undertone breakdown was simple and approachable. My only small complaint is that some sections feel geared more toward beginners, so I skimmed parts I already knew.
Love this guide! Found my perfect colors, closet's never looked better.
The emphasis on self-expression in this system is refreshing - no rigid rules or outdated color typing here! Now I can confidently wear colors that feel authentic to me.
This digital bundle has completely transformed my approach to style! I used to feel overwhelmed by color choice - now, choosing the right hues for my skin undertone is a breeze. The interactive checklist makes discovering new colors fun and simple while the eBook provides useful insights on how these colors can be applied in real life scenarios. Love how this system encourages self-expression instead of limiting me with rigid rules.
this bundle made creating outfits that flatter my skin tone so easy!
If you've ever wondered what colors look good on me, then this is perfect for you! Beginner-friendly and supportive guidance all the way.
🌟🌟🌟🌟🌟
I appreciated how flexible the system feels compared to strict seasonal charts. The undertone guide was especially helpful, though I would have loved a few more real-life wardrobe examples to visualize how everything comes together.
this system is a lifesaver, no more standing in front of my closet confused about what to wear. now i know exactly which colors work best for me.
Ever wondered what colors truly enhance your natural beauty? This 3-in-1 bundle is the answer! It's helped me discover my best color palette, saving me time and money when shopping. The guides are clear, beginner-friendly, and fun to use. I've built a wardrobe that flatters my skin tone without changing my personal style - feels so authentic!
No more confusion about what looks good on me.