SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this toolkit helped me create peaceful sleep routines that actually work for us.
Been using this toolkit for a while now and it's been such a help. My baby sleeps so much better and I've got some peace at night too. The gradual night waking reduction methods are really effective.
Gentle techniques really work for soothing my little one back to sleep. 😴
💕
I'm particularly impressed with how this bundle has transformed our nap times. With 'Nap-Time Ninja', I've learned how to maximize productivity while my baby sleeps peacefully. It’s also taught me how important dim lighting is for newborns’ sleep quality – something I didn’t know before! And let's not forget about dream feeding; that was an absolute revelation! My little one seems much more settled at nighttime since we started implementing this technique.
The weaning guide has been really helpful in transitioning from nighttime feedings 🍼
Personalized sleep routine? Check! Toolkit guides made it easy.
The baby sleep position checklist was an unexpected gem in this bundle. It helped us ensure that our baby sleeps safely and comfortably every night.
The weaning guide was so helpful, nighttime feedings aren’t as frequent now.
weaning from nighttime feedings was easier than I thought, all because of this guide.
Used the toolkit for a week, baby's night wakings have significantly reduced. So grateful!
White noise tip was surprisingly effective for our little one's sleep
Baby rhythms guide synced us with our little one's natural patterns beautifully.
Some tips assume a fairly predictable routine
Dimming light checklist really helped create perfect sleep environment for the newborn.
Weaning guide eased transition from nighttime feedings, less fussy nights ahead!
Ok
Needs personalization to fit your baby
Reduced night wakings? This bundle is the solution, it's so effective and gentle.
Would’ve liked more troubleshooting scenarios
The white noise tips were surprisingly effective! 💤
Sleep hacks in the bundle are practical and effective, what a relief.
And how can I forget about the nap-time ninja? As someone who works from home, this part proved extremely beneficial for me. Now I am able to make most out of those precious hours when my baby sleeps during daytime - completing work tasks while ensuring that they get their much-needed rest too!
Toolkit's a sleep savior, no more night wakings!
Creating a peaceful sleep routine is now so much easier with the checklists provided. They're straightforward and easy to follow, making bedtime stress-free.