SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical at first but the white noise checklist really works! Our baby sleeps much more soundly now, it's like magic. And the step-by-step guide to wean off nighttime feedings? Genius! Plus, I'm getting work done during nap times thanks to their practical tips. All in all, this toolkit has made our lives so much easier.
wow
Dimming light checklist? Baby sleeps peacefully now.
'Baby Rhythms Made Easy' guide is excellent; understanding my baby’s natural rhythms has never been simpler. We're now perfectly synced!
Needs personalization to fit your baby
Not a quick-fix solution
Gentle techniques for peaceful days and nights...awesome.
the white noise checklist in this bundle is pure magic - sounder sleep every night!
I never thought about white noise before but after trying the techniques in this bundle, my baby sleeps soundly. A real eye-opener!
sweet dreams indeed with the right baby sleep positions from this guide.
The nap-time hacks are a godsend! I get my work done while baby sleeps.
Awesome
The white noise checklist has been an incredible tool for us! Who knew how much of a difference it could make in helping our little one sleep more soundly? We've also found the light-dimming checklist invaluable in creating just the right ambiance for bedtime. And let's not forget about maximizing nap time - with this toolkit, we've managed to get work done while our baby sleeps peacefully.
White noise checklist is perfect. My baby sleeps soundly now...and so do I!
The nap-time guide has improved my productivity significantly! I can now get work done while my baby rests peacefully during his daytime naps.
Recommend
Requires both parents to be on the same page
Weaning guide helped us transition smoothly.
night wakings are a thing of the past, thanks to this toolkit's gradual strategies.
Dream feeding advice was insightful, longer stretches of sleep at night now 🌙
What stands out about this bundle is its focus on gentle techniques - everything from soothing your baby back to sleep without stress, creating a personalized sleep routine that actually works for us both, and even maximizing nap time productivity while ensuring my baby gets restful sleep. It’s not just about improving your child’s sleep patterns; it also helps create a calmer home environment overall with easy-to-follow routines.
Dream Feed technique... why didn't anyone tell me about this sooner? Longer stretches of sleep at night are now possible thanks to these tips!
The weaning guide helped us transition smoothly.
Sleep routine checklist is just brilliant - baby sleeps peacefully!
Dream feeding info was enlightening, longer nighttime stretches now!