SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this bundle is amazing! I've been trying to train my pup for weeks and it's made a world of difference. The off-leash training tips are particularly useful, they've really helped me feel more confident letting my dog roam free in the park.
this checklist of treats for training sessions is just what I needed. no more forgetting important items during our sessions.
appreciate how these methods boosted my pooch's confidence, they're now strutting their stuff like a champ!
Just started using this training pack and I'm already seeing a difference in my dog's behavior. The off-leash training tips are really helping him become more independent.
Training my pup became a breeze with these guides, eBooks and checklists.
Just got this bundle and I'm already seeing improvements in my pup's behavior. The off-leash training tips are a real standout - they've helped my dog become more independent, it's incredible to see!
No more pulling on walks after following the leash walking guide. So grateful!
✨
The off-leash training tips are amazing, my dog loves the freedom!
Helpful start, somewhat basic.
wow, AI prompts for smarter dog training? didn't expect that but it sure works wonders!
Decent, but overly wordy.
The AI prompts for smarter dog training are genius! Never thought technology could make such a big difference in pet parenting.
The off-leash tips were so helpful when we visited the park.
Fun exercises at home keep both me and my furry friend entertained. 🐾
Recommend
The bundle concept is nice, and having everything in one place is convenient. That said, the AI prompts section felt underdeveloped and slightly vague. I had to look elsewhere for clarification on how to fully apply it.
If you're looking for effective and easy-to-follow methods to train your dogs, look no further than this 10-in-1 bundle
This pack is a treasure trove of dog training wisdom. My dog and I are both learning!
All the information provided is practical and easy-to-follow. It's clearly been put together by experts who understand both dogs and their owners well.
Crate training used to be such a hassle but not anymore thanks to this pack. It provides clear instructions that were easy for both me and my dog to follow.
This pack helped strengthen the bond between me and my furry friend 💖
💞
Excellent
👏👏