SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This trio has been such a help in my journey to embrace and love my natural locks. Thank you for creating these gems!
This natural hair bundle is fantastic! I've learned so much about caring for my locks and creating stunning hairstyles that suit me perfectly. These guides are worth every penny - kudos to the creators!
i'm in awe of this bundle honestly 😍 never thought i'd find something so comprehensive yet simple to understand. crowning glory has given me some major style inspo and black hair mastery has been instrumental in helping me keep my locks healthy and strong 💪🏾 plus, who knew there were so many ways to braid your hair? thanks to the braiding guide i can now switch up my look whenever i want without having to go to a salon. if you're looking for an all-in-one solution for your natural hair needs then you need not look any further.
This collection is simply amazing! It helped me embrace my natural curls and gave me so many new ideas for styles.
this trio has seriously upped my hairstyle game!!😍😍 never thought i'd be able to do fancy stuff with my curls but here we are!!! crowning glory taught me how important hydration is (who knew??) while black hair mastery showed me how to style my hair without causing damage. and the braiding guide? oh boy that's a whole new level of awesome!!! i can now braid my hair in ways i never thought possible! so grateful for these guides they've truly transformed my natural hair journey.
👌 This bundle is a treasure trove of natural hair inspiration, it's my go-to guide for all things black hair. Love it!
the braiding guide is a lifesaver. never thought i could do it myself but here we are 👌
What an amazing bundle! It's been a lifesaver for me. I've learned so much about natural hair care and the braiding guide is just cherry on top. The tips are easy to follow, practical and effective 👌.
💖 A true treasure for natural hair enthusiasts!
I've always struggled with my hair but this bundle has been a godsend. The inspiration, tips and techniques are easy to follow and have truly transformed the way I look at my natural hair. Love it! 🙌
without a doubt, this guide has transformed my hair game completely. the braiding techniques are easy to follow and they look amazing!
I've been using this hair inspiration bundle for a while now, and wow! My hair looks healthier, shinier, and even fuller. The braiding guide is so easy to follow too. I'm genuinely impressed!
this product? pure magic 🌟 honestly i've struggled with finding the right routine for years but after getting this bundle everything fell into place no more dryness no breakage just soft shiny curls plus the braiding guide opened up a whole new world of possibilities totally worth every penny 💯💕
this package right here? pure gold ✨ never thought i'd be able to confidently handle and style my coils till i stumbled upon these gems 💎 each book is filled with detailed instructions, helpful visuals (so necessary!) & loads of inspiration - making them a must-have for anyone on their natural hair journey. the crowning glory guide has been an absolute revelation, teaching me how to nurture my hair back to health while the braiding manual has opened up a whole new world of styling options for me 🙌🏾💁🏾♀️ it's like having a personal stylist at your fingertips!
no more bad hair days, thanks to this.
The trio set has been nothing short of amazing! As someone who frequently changes hairstyles, 'Crowning Glory' provided endless inspiration while 'Black Hair Mastery' served as an essential guidebook for keeping my tresses healthy no matter what style they're in 🔥 Lastly, the 'Braiding Guide' expanded my repertoire with some truly creative and beautiful braids. All in all, this bundle has been an empowering tool in helping me embrace my natural hair 👑💫.
Finally, a bundle that truly celebrates natural hair! The techniques are easy to follow and the results are stunning. My hair has never looked or felt better. 🙌
This bundle has been a godsend. My hair's never looked better and the braiding guide is super easy to follow! 🙌
my curls have never looked better since i started following the tips in this bundle 😍 it's an absolute must-have for anyone looking to enhance their natural beauty.
Finally found a guide that understands black hair! 💯
this guide is everything i needed and more, it's given me so much inspiration for my natural hair journey 💫 the braiding section is a lifesaver!
Incredible value in one package! From crowning glory to mastering black hair, it's all here. My braids have never looked better.
A treasure trove of natural hair wisdom 🌟
I'm loving this set, it’s been really helpful with mastering black hair care. The braiding guide is top-notch too 😊
✨ a real treasure for natural hair lovers!