SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Actionable steps and scientifically-backed advice made all the difference in managing jet lag.
😎
If you're traveling with kids then ‘Jet Lag Survival for Young Explorers’ is worth its weight in gold! Kid-friendly guidance helps navigate time changes smoothly keeping everyone comfortable on track 👨👩👧👦
This digital resource is all you need for every trip! It minimizes the effects of jet lag on your mood, focus, and energy levels so that you can enjoy every moment without feeling drained. Highly recommended!
Helpful, but not groundbreaking.
This bundle gave me confidence before a long-haul trip to Asia. The practical strategies reduced my usual brain fog, and I felt more in control of my schedule. A couple of chapters could have gone deeper into scientific explanations, but overall it delivered real value.
Excellent
I love how this bundle helps manage jet lag effectively. The step-by-step routines are easy to follow and can fit into any travel schedule - whether it's a quick business trip or a long family vacation.
Felt more focused and energetic during my business trip thanks to these practical strategies.
Trustworthy all-in-one resource that fits seamlessly into any travel plan - highly recommend!
The wellness tips kept my energy levels high during travel. Would recommend!
The family-friendly advice is a big plus! Travelling with kids can be tricky but this bundle helps keep them comfortable too, no more grumpy little ones due to messed up sleep schedules
I was always worried about traveling with kids because they struggle with adjusting their body clocks but Jet Lag Survival for Young Explorers changed everything for us as a family! It offers kid-friendly guidance which helped us navigate through time changes smoothly!
Finally found practical advice that fits into any schedule. This is the real deal!
I'm a solo traveler who loves exploring new places but hates dealing with the aftermath of long-haul flights. This bundle has taught me how light exposure can naturally reset my sleep schedule...and it works wonders! 🌞
The light-based techniques really helped reset my sleep schedule naturally.
I've gained so much confidence knowing I have this trusted digital resource at my fingertips whenever I embark on a trip. No more fear of fatigue or feeling out-of-sync!
Frequent flyers like myself would appreciate this comprehensive guide - it's perfect for us! Minimizing jet lag effects on mood, focus, energy...it truly delivers what it promises!
I love that it comes as an all-in-one digital resource - so handy! Gave me confidence knowing I had reliable advice at my fingertips during every trip.
Love how it made adjusting to new time zones a breeze!
satisfying
Love the easy strategies to beat jet lag, felt refreshed after my long flight!
I love that it includes routines that can fit into any travel schedule. They're practical yet effective - exactly what you need when you're on the go.
I liked the idea behind combining wellness, sleep, and family travel advice in one bundle. However, parts of the Healthy Traveler guide felt a bit surface-level, and I had to supplement with other research to feel fully prepared.
As someone who prioritizes wellness even while traveling, 'The Healthy Traveler’s Guide' felt tailor-made for me. Nutrition, exercise, and overall wellness tips have kept my energy levels high throughout my journeys - it's truly impressive!