SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're looking to enhance your business’s reputation, look no further. This kit teaches you how to leverage those all-important trust signals effectively
Loved how it helped me understand key signals that make people trust brands; integrated them seamlessly into my biz.
The strategies are solid, but some sections feel too basic. Would have appreciated more advanced tips.
I’m blown away by how much value I got from these resources - they’re packed with actionable advice that’s already making a difference for us
Gained so much from Trust Magnet - created a persona that attracts customers like bees to honey 🐝
The content marketing advice in this bundle is top-notch. Our engagement rates have never been higher!
This bundle is fantastic for building trust with affiliates. My partnerships have been stronger and more valuable since implementing these strategies.
Actionable insights for immediate implementation 😎
The step-by-step guides in this toolkit are super helpful and easy to follow. They’ve boosted our credibility immensely!
recommend
Amazing resource for mastering affiliate marketing techniques, highly recommend!
Creating content that positions us as an expert has never been easier - all thanks to these insightful tips and tricks.
Loved the eBook on Building Trust That Sells - increased our sales significantly!
cool😎
This resource is just what I needed to build trust with my audience. It's full of actionable advice that works!
Content strategies are top-notch.
This toolkit is fantastic! The tips on trust signals really made a difference for me. However, I was hoping for more in-depth information on building a trust-based marketing persona. It’s still great, but there’s room for improvement.
The guide on Smart Content is excellent, built instant credibility with our audience
Love the actionable strategies! My brand's credibility skyrocketed instantly.
Super impressed by the practical advice in this toolkit. I used the tips for building trust through content, and my audience feels more connected to my brand now. It’s so much easier to get my customers to return after reading these strategies!
Packed with practical tools that have made building trust so much easier.
Used this toolkit to develop instant credibility through smart content – results were amazing!
It's not just about building trust, it's about maintaining it too – this bundle helps you do both brilliantly!
This bundle has totally transformed how I approach affiliate marketing - partnerships have never been stronger!
I'm just starting out and this toolkit gave me all I needed to boost credibility.