SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Love this bundle! helped me choose the perfect dog for my personality.
Being a first-time pet owner, I was overwhelmed. But the resources in this bundle gave me peace of mind and confidence.
This resource pack isn't just informative; it's also fun to read! The guides are well-written with lots of handy tips. Can't wait to welcome our new furry friend home!
the guide and checklist gave me peace of mind that i was ready for a pup.
Worthwhile
This bundle is perfect for anyone thinking about getting a dog. The advice isn't generic - it's tailored to suit individual personalities and lifestyles. Love it
The eBook in this package is brilliant! It gave me such an insight into choosing a breed based on my personality. So useful!
This bundle is a must-have for anyone considering a new furry friend.
i've owned dogs before but i still found this resource incredibly useful. it gave me new insights and reminded me of things i'd forgotten about owning pets. great job!
Dog personality matching was spot on, found my perfect buddy.
Helpful
This product provides peace of mind by helping assess whether or not we’re truly prepared for responsibilities associated with having pets at home 🏠💖
Personality matching felt generalized
This bundle isn't just about getting a pet; it's about ensuring that you're ready for one. It helps build strong bonds with your new family member right from the start.
I love how these materials don’t just scratch the surface but dive deep into realities of owning dogs – from breed selection based on one’s traits to readiness assessment tools.
love the tailored advice, found my perfect canine companion!
absolutely love this bundle! it's helped me understand so much about what to expect when getting a dog. the ebook is especially insightful, helping match my personality with a suitable breed.
Love the eBook on matching dogs to my personality. Spot on!
wow, just wow! from assessing readiness to finding the perfect canine companion, this bundle has got you covered. kudos to whoever put together such comprehensive material
Great bundle for dog lovers, full of helpful tips and advice!
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just finished reading the ebook on choosing a dog that fits your personality. it's eye-opening how different breeds have different energy levels and needs. really helped me understand what type of dog would be best for me.
I found the eBook particularly enlightening; choosing a dog that fits your personality isn't something everyone thinks about but makes so much sense!
Best guide for dog readiness, covered all bases!