SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No more stress over trip budgeting! These checklists are gold
luxury without overspending? count me in. this bundle is magic.
wow! city adventures have never been more fun and cost-effective. great resource!
this bundle really helped me plan group trips faster, no stress involved.
wow! the city adventures guide is amazing, discovered cool spots and stayed within budget.
I genuinely saved on flights and hotels using the AI prompts, though I wish a few examples were more region-specific for international travelers like me.
Unbelievable! Saved tons on flights with ai strategies, can't wait for the next adventure.
The bundle simplified my group trip planning and kept costs low, but I had to reread some sections twice to fully understand the workflow.
what a fantastic toolkit for travel enthusiasts like me! i've always loved exploring new places, but planning trips was such a hassle. not anymore with this bundle. it's packed with practical checklists, step-by-step guides and ai-driven strategies that made my trip planning faster and more efficient. now, i can focus on the fun parts of traveling instead of stressing over logistics
the section on group traveling was a standout too! making group travel affordable can be tricky but not with these smart AI hacks.
wow! planned a group trip using ai, so easy and affordable.
i'm a solo traveler and found this super helpful for planning on a budget.
I've traveled in style without overspending, can't believe it's possible.
this isn't just advice, it's actionable strategies for smart travel - love it!
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i also loved how it showed ways to enjoy luxurious experiences without overspending - who says you can't have style on a budget?
this is not just advice, it’s actionable strategies that make your trips worthwhile. love it!
What stood out to me is how actionable everything feels. It’s not vague advice; it gives prompts and systems you can immediately apply. I trimmed my trip budget significantly. That said, the formatting in a couple sections could be cleaner, and I had to highlight key points myself.
Cultural experiences in urban hotspots, all within my budget thanks to this toolkit.