SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Found clarity with this guide! It's more than just trends or shopping, it goes deeper to help you understand what causes fashion anxiety. Love the self-awareness aspect!
This isn't just about trends, it's deeper. Helped me understand myself better.
The section on understanding fashion anxiety was eye-opening for me! it explored all the possible triggers behind clothing stress in depth and helped me identify mine. Since then, I've been able to manage these triggers effectively - reducing decision fatigue and wardrobe overwhelm significantly.
If you've ever questioned your personal style or felt disconnected when picking out outfits - trust me, you need this resource! Unlike other guides focused on shopping or following trends blindly, this one goes deeper into understanding emotional well-being related to fashion
I was always overwhelmed with my closet, but not anymore. The calming exercises and checklists have reduced stress around getting dressed for me.
This 3-in-1 digital resource has been a lifesaver! Understanding Fashion Anxiety is an enlightening read - it explores how fashion anxiety shows up in daily life.
I absolutely love the practical tools provided within this resource! They're super easy-to-use and have made building confidence around dressing up so much simpler for me. No more chasing trends or striving for perfection - just pure comfort!
Your Look Your Rules really resonated with me. No external pressure to follow trends or fit into any rulebook; it’s all about personal style :)
I appreciated the emotional focus, but I expected more actionable wardrobe restructuring steps alongside the mindset guidance provided.
After downloading this bundle, I've found a new sense of calm in my morning routine. No longer do I feel overwhelmed by the choices in my wardrobe, but rather confident and excited to express myself. It's not just about fashion anymore—it's about me.
So glad I downloaded this!
Helpful bundle, though some concepts overlapped a bit.
A healthier approach to self-expression through clothes, highly recommend!
Navigating body changes was tough but now I feel supported by my own style choices.
I was skeptical at first but this 3-in-1 guide is different from anything else out there; it goes beyond surface level advice and digs deep into emotional well-being and self-awareness related to clothes. It's not just another shopping or trend guide, it helps you create lasting change instead of temporary fixes 🙌
Encouraging
this guide is different, really goes into why fashion can be anxiety-inducing instead of just telling you what to buy.
To anyone feeling stuck due to body changes or lifestyle shifts: This is your way out! Get ready to feel calmer and more confident with your wardrobe choices
This guide has really helped me understand why getting dressed was causing so much stress for me. Now that I know what triggers my anxiety, it’s easier to avoid those pitfalls and start each day on a positive note!
Calming guides, needed more examples.
so refreshing not having to chase trends or fit a mold anymore! now i dress for me and feel so much better
The exercises and checklists have been super helpful for reducing stress around dressing up every day! They're practical yet gentle—just what I needed to regain control over my wardrobe.
Helpful ideas, not groundbreaking.
The tools are practical and easy-to-use - they've made getting dressed less draining emotionally.
Understanding my fashion anxiety has been life-altering, highly recommend!