SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This collection genuinely helped me understand how vitamins support healthy hair and glowing skin. The checklists are practical and easy to revisit. My only small complaint is that the design feels a little plain, which made it less visually engaging than I expected
Helpful for busy schedules
This bundle feels complete. The checklist is quick and practical, while the detailed guide explains everything thoroughly. I appreciate having both options. My skin looks more radiant than it did a month ago.
Helpful checklists and guides. My skin looks brighter!✨✨✨
This resource gave me clarity about what my body needs. The checklist is practical and easy to use. My hair shedding has reduced.
I really appreciate how this bundle simplifies something that used to feel so confusing. Vitamins for hair and skin can be overwhelming, but the guides break everything down into clear, manageable steps. The radiant skin checklist is especially helpful because I can quickly review it and stay on track. After following the suggestions consistently, my skin looks more refreshed and less dull. My nails also feel stronger and do not split as easily. It feels good to finally understand how nutrients support beauty from the inside out instead of just guessing.
The explanations are clear and straightforward. I never felt overwhelmed. The guides complement each other beautifully. My skin has improved noticeably.
This helped me create a routine that fits my busy schedule. The checklist keeps me accountable. My dull skin has started to look more alive 🙏🙏
Easy to understand and apply
I finally feel confident about vitamins. My nails improved!
I was skeptical at first but I am glad I tried it. The vitamin explanations are beginner friendly and organized. After following the suggestions, my nails stopped breaking as often.
Clear and organized content!
The layout is simple and easy to navigate. I love having lifetime access so I can revisit sections anytime. My hair feels stronger and my skin texture has improved.
Straightforward advice that works
I finally understand how different vitamins work together for healthy skin and hair. The glow and grow guide is easy to follow. It feels empowering to make informed decisions.
I learned so much about nutrients. My nails are better.
I love that this resource is designed for real people, not experts. The explanations are clear and approachable, which made it easy for me to take action. The glow naturally ebook helped me see how to align my vitamin intake with my beauty goals. Over time, my skin texture has become smoother and my hair feels stronger. Having lifetime access means I can revisit sections whenever I need a refresher.
This bundle gave me clarity and direction. The radiant skin essentials checklist is short but powerful, and the more detailed guides expand on everything in a simple way. I noticed that my complexion looks more hydrated and balanced after following the recommendations. My nails are less prone to breaking as well. It feels empowering to understand the role vitamins play in supporting healthy hair and glowing skin.
The guides connect beautifully. My hair feels fuller.
The supplement guide from root to tip is detailed yet simple. I appreciate the focus on real life application. My nails are stronger and my confidence has grown.
I appreciate how easy it is to navigate through all four guides. The layout is clean and straightforward, which makes learning enjoyable. The supplement guide from root to tip was especially eye opening for me. I realized I was missing key nutrients that support overall beauty. After making small adjustments, my hair looks fuller and my skin appears more radiant. It feels like a reliable resource I will continue using 🙏
My skin improved!
i like that everything is in one cohesive system. it is not just random advice. my skin feels smoother and my hair looks shinier.