SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
If you're looking to elevate your winter gatherings then look no further! This 10-in-1 digital bundle has helped me transform even simple meals into something special thanks to its expert guides on lighting decor, festive decorating ideas and more
winter brunches have never been this stylish and cozy.
I appreciated the candle and lighting checklist, but I wish there were more visual layout mockups to reference.
Just downloaded this winter table kit and I'm in love! The checklists are super helpful, ensuring nothing is missed. It's like having a professional stylist at your fingertips.
the checklists are lifesavers, so helpful.
I was looking for ways to spruce up my dining experience this winter season and stumbled upon this gem of a bundle. It covers all aspects from lighting and candles, picking out perfect tableware, creating warm ambiance... it's totally worth every penny.
Festive table magic guide was amazing
✨
If you're into home décor like me, you will adore these expert guides. They've given me so many inspiring ideas for setting up my home this winter 🏡❄️
Hosting during the winters has never been easier thanks to this 10-in-1 digital bundle. Now I can create cozy, elegant settings with ease - just in time for all those festive gatherings!
This isn't just another design idea resource; it's a complete guide to style your entire winter dining experience...and let's not forget how much fun it is too!
The candle and lighting decor checklist is just perfect
Wow! This digital download kit has taken my holiday entertaining game to a whole new level! The step-by-step instructions on how to style a winter tablescape were so easy to follow, even for someone like me who's not naturally gifted in home decor.
Loved using this kit for our intimate brunch last weekend. The 'Frost-Kissed Brunch' guide had some amazing recipes that everyone loved
👏
This 10-in-1 digital bundle is truly comprehensive; it doesn’t just give design ideas but also provides complete guides on how to style each aspect of your dining experience during the cold months - something I haven't found anywhere else online!
Used this kit over the holidays and let me tell you – it was a hit! Everyone kept asking where I got my decorating ideas from 😉 If only they knew that all credit goes to these fantastic ebooks and checklists haha 😂
From festive decorations down to the perfect tableware, it's got you covered!
Just when I thought my winter hosting couldn't get any better, I downloaded this kit and was blown away by how much it elevated my tablescape game. It’s not just about making things look good but also ensuring guests feel comfortable and at home.
Just downloaded this winter table kit and it's a real treat! It's comprehensive, covering everything from décor to lighting. The checklists are super helpful too - makes styling so much easier.
This bundle genuinely elevated my holiday dinner setup. The step-by-step instructions were easy to follow, especially the tableware selection guide. A couple of sections overlapped in content, but overall it felt polished and thoughtfully organized.
This is perfect for anyone who loves hosting during the winter season. I used it for a cozy brunch and my guests loved it! The warm ambiance was just right.
The practical tips on designing a warm table in this kit really helped me out. My dining area felt comfortable yet stylish, thanks to the Comfortcore Table Styling Checklist.
What a fantastic way to transform your winter gatherings! This digital download kit has been my go-to for all my festive occasions. The comprehensive 10-in-1 bundle is chock-full of inspiring ideas, practical tips, and checklists that make decorating so much easier. It's perfect for anyone who loves entertaining during the winter season.
I've always enjoyed hosting but struggled with creating a cozy and stylish atmosphere. With this kit, I've learned how to style an elegant yet inviting tablescape. My guests were thoroughly impressed! Plus, it's great having step-by-step instructions at hand - makes the process less daunting.