SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
hygge checklist was super helpful
this kit is seriously everything you need for a cozy winter home. from general inspiration to specific setups, it covers all bases. highly recommend!
Downloaded today and already feeling the magic of a perfectly styled cozy winter home ✨
This 5-in-1 bundle is honestly amazing value for money. Each guide is packed with actionable advice that makes decorating seem less daunting and more fun
Love this kit! Made my home feel so cozy and warm for winter. 🏠❄️
If you're looking to refresh your home decor ideas this winter season, look no further than this digital bundle. It's got everything - from creating hygge-inspired spaces to designing minimalist tablescapes.
I loved the hygge decor checklist, though a few suggestions felt a bit obvious if you already decorate seasonally.
wow! this 5-in-1 bundle has got it all covered. from general inspiration to specific setups.
just downloaded this kit for my home and wow, what a difference it has made! My living room now feels like a snug retreat perfect for those chilly nights in. Kudos to whoever came up with these amazing ideas.
No detail overlooked with these guides and checklists. My living room feels so warm and inviting now!
just downloaded this digital bundle and wow, it's amazing! i've been looking for ways to make my home feel more cozy during winter and these checklists are so helpful. the hygge decor checklist is my favorite - it has practical tips that really helped me create a warm atmosphere in my home.
this digital bundle is a winter wonderland in itself. i've never felt more cozy and warm at home during the cold season. love how it covers everything from hygge decor to minimalist table styling!
This bundle is a must-have for anyone wanting to create that perfect hygge vibe.
I'm not an interior design enthusiast but this 5-in-1 digital bundle made me feel like one! It was super easy to follow and I had so much fun transforming my space into a comforting haven
😎
This is exactly what I needed as someone who loves hosting dinner parties during winter. The guides on creating beautiful tablescapes were spot-on, making every meal feel extra special and festive!
The minimalist table decor checklist was super helpful, really elevated my style game.
If you're looking for practical ways to elevate your winter home decor, look no further than this digital guide set. Each checklist helped me add warmth and style without any hassle or unnecessary effort.
It's like having an interior designer in your pocket - practical and easy-to-follow advice.
Totally transformed my space into a comforting retreat, just what I needed for those cold nights in.
Beautiful checklists, but formatting could be more streamlined.
Creating the perfect ambiance at home during winters used to be quite challenging until I stumbled upon this resourceful kit online...and boy am I glad that happened!
I'm not usually good at decorating but these checklists made it so simple and fun!
Dining table now feels like a winter wonderland thanks to the warm winter dining guide. ❄️🍽️
Crazy how much of a difference this bundle has made, absolutely love it!