SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Warm Minimalism Table Decor Checklist was my favorite part of the whole package - it perfectly aligned with my preference for stylish yet simple decorations
Easy and enjoyable process, highly recommend for beginners.
Love the cozy vibe this digital bundle brings to my home during winter. It's just perfect!
This digital bundle is packed with great ideas.
The best part about this product? Instant access after downloading! In just one evening, I managed to turn around the entire vibe of my house using their expert advice on curating perfect winter tablescapes.
Great winter inspiration, though some ideas felt familiar.
This kit is exactly what I needed to spruce up my dining table. The Warm Winter Dining Table Checklist was super easy to follow, and now, every meal feels like a festive feast!
Used it for my last dinner party, and the guests were amazed by my tablescape.
The minimalist approach of the Warm Minimalism Table Decor Checklist appealed to me as I prefer less cluttered spaces. It showed how simplicity can still be stylish and functional 👌
Made my dining table feel like a winter wonderland! 🌨️
Used this bundle for inspiration when hosting some friends over for dinner last night...and they loved it! They couldn't stop gushing about how well put together everything looked.
This 5-in-1 bundle has been such a help in creating an inviting atmosphere at home.
Totally impressed with how comprehensive these guides are - they've thought of everything.
The minimalist decor checklist was super helpful and stylish.
If you're new to home styling like me, you'll love these guides. They're extremely user-friendly and full of actionable advice that makes decorating seem effortless!
I adore the comprehensive nature of this bundle – from general hygge inspiration all the way down to specific winter dining setups; nothing is overlooked making your winter styling as seamless as possible!
Helpful bundle, slightly overwhelming.
this 5-in-1 digital pack is ideal if you want your space feeling warm inviting during those cold months great value too considering all resources included
So glad I stumbled upon this resource; not only did it help refresh my living room setup but also gave ideas on designing beautiful tablescapes for gatherings or quiet dinners
Just finished setting up my living room with the help of this digital bundle and I'm in love! The hygge decor checklist was so helpful. My space feels warm, inviting, and perfect for winter nights spent indoors.
👏
absolutely love this digital bundle! it's got everything you need to make your home feel like a cozy winter retreat. the hygge decor checklist is my favorite, lots of practical tips for creating a warm and inviting atmosphere
The step-by-step guidance is super helpful for beginners like me. My place looks incredible now!
If you're into interior design, you'll love incorporating these elements into your space
I've always been a minimalist at heart and wasn't sure how to incorporate winter decor without it feeling overwhelming. This kit made it easy with its Warm Minimalism Table Decor Checklist. Now my dining table looks festive yet refined.