SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Winter Tablescape Magic guide is pure gold! Followed it step by step and ended up with a beautiful setup that impressed all my dinner guests last night. Can't wait to use it again for future gatherings!
Makes hosting so much easier – I can focus on enjoying time with loved ones while having an amazing setting
If you're looking to refresh your home decor ideas for winter, then you'll find this resource invaluable. Each guide offers unique insights on how to style your space in ways that evoke warmth and coziness.
Cozy vibes, minor repetition.
I'm no expert when it comes to interior design but this kit has made me feel like one! It's incredibly user-friendly even for beginners like myself. Downloaded everything onto my device and got started right away!
This kit has everything for a perfect winter setup. The dining table looks like a wonderland!
I'm now hosting festive gatherings with confidence thanks to this kit.
This 5-in-1 bundle is packed full of practical tips that are simple yet effective. It's not just about making things look pretty but also about creating an atmosphere that feels cozy and comfortable :)
Incorporated hygge elements into my living space, feels so warm.
The ultimate tool for anyone looking to refresh their winter decor.
Made hosting so much easier with beautifully styled tablescape ideas! 😍
Hosting has never been more fun thanks to the Warm Winter Dining Table Checklist provided in the kit! Even those who aren't big into decorating (like me) will find these guides super useful.
I'm not usually one for decorating but I found these guides really easy to follow. The step-by-step instructions in the Winter Tablescape Magic guide were particularly helpful. My dinner parties have been a hit ever since!
Instant access to great advice – transformed my living room in no time!
The hygge decor checklist is so practical and helpful. My home feels cozy and inviting now.
Used the Warm Minimalism Table Decor Checklist from this kit and wow, what a difference! My dining table has never looked so stylish yet simple. Highly recommend if you're into minimalist decor.
I enjoyed how practical and actionable the advice was. It wasn’t just abstract inspiration—it actually told me what to do. Some sections could have gone a little deeper into color pairing and texture layering, but it still made styling my space much easier this season.
The ultimate resource for cozy winter vibes at home.
This 5-in-1 bundle is perfect for anyone who loves hosting during winter months. It's packed with amazing ideas on how to style your tablescape that will impress every guest.
The dining table has never looked better, thanks to this digital bundle.
The checklists in this pack are so convenient - they've made styling my home so much easier than before! Plus, it’s all digital which means no clutter or waste
If you want to transform your space into something magical this winter season, look no further. This kit offers fantastic advice on curating the perfect winter tablescape for gatherings or quiet dinners at home.
Love the hygge checklist, feels like my home's a winter sanctuary now!
I’m really glad I bought this.
this bundle helped me refresh my old stale decor ideas and embrace the coziness of winter... now i can't wait for those chilly nights in!