SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
Just downloaded this weekend brunch kit and I am absolutely smitten! The brownie recipe is to die for, not too sweet but just right. My friends loved it at our Sunday brunch. Can't wait to try the bread next week.
baking bread at home has never been easier. great step-by-step guide!
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satisfying and simple - that's how i'd describe the meals from this kit.a beginner or pro, everyone can enjoy putting together these cozy brunches. love it!
the brownie recipe...yum! it's now my go-to treat for brunches.
this bundle is such an experience, not just a collection of recipes. highly recommend.
Just got my hands on this cozy brunch kit and it's a total delight! The recipes are so simple yet delicious, especially the brownies. I'm not much of a cook but these guides made everything seem so easy. My friends couldn't stop complimenting the food at our last get-together.
instant access to all these delicious and easy-to-follow recipes? yes please!
I'm a busy professional who loves good food but hates spending hours in the kitchen. This kit is perfect for me! It's got everything from cozy recipes to helpful checklists that make meal prep a breeze.
This made a real difference.
This bundle has totally transformed my weekends. There's nothing like waking up on Saturday morning and baking fresh bread—it fills the house with such a comforting aroma!
Beautifully organized and easy to follow, but some of the brunch tips felt familiar if you already host often.
baking bread at home has never been easier thanks to this kit! fresh loaves every time!
The Frost-Kissed Brunch section is my favorite part of this bundle. The seasonal recipes are delightful and really set a cozy mood, especially during chillier months
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The frost-kissed recipes are delightful and perfect for chilly mornings.
As someone who enjoys homemade meals, I found this digital download super convenient—no waiting around, just instant access to deliciousness!
Wow, what an amazing collection of brunch ideas! Everything from setting up to cooking was smooth sailing thanks to this bundle. Tried out the homemade bread guide first - super easy instructions and the end result was absolutely mouthwatering!
I've always been intimidated by meal prep but this kit totally changed that for me. The checklists were particularly helpful in organizing my weekend brunches better. Plus, who can resist freshly baked bread?
The brownie recipe was a hit with my family, though I wish there were a few more flavor variations included.
This digital download is perfect for anyone looking to spice up their weekend meals without spending hours in the kitchen. It’s straightforward with no complicated ingredients and steps.
Loved how they incorporated seasonal ingredients into each recipe; makes every dish feel special!
Love the cozy brunch ideas, made my weekend so relaxing!
If you're like me who loves hosting casual gatherings, then you'll find this kit extremely useful! Not only does it have great recipes but also tips on creating a warm and welcoming atmosphere.