SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Joy of Homemade Bread guide was an absolute delight! There's something truly special about baking your own bread, from mixing the dough to pulling out a fresh loaf from the oven... it just fills your home with such warmth and comfort. And let’s not forget about Brownie Bliss - these brownies are simply irresistible! This kit really brings together all elements needed for creating memorable brunch experiences at home!
Brunch has never been more enjoyable since I downloaded these guides! They’re filled with fun and creative ideas which make prepping less stressful while ensuring everyone leaves full and happy
A must-have if you love homemade meals as much as I do 🥖🧁 The joy of baking your own bread or whipping up some tasty brownies adds such a personal touch to any gathering.
Great cozy vibe, checklist felt a bit basic.
ever since I downloaded this kit, every weekend feels like a mini-vacation. The Frost-Kissed Brunch recipes are inspired by chilly weather which makes them perfect for setting up a warm and cozy mood at home during winter weekends. And don't get me started on Brownie Bliss; these brownies are so tempting that they bring joy to any meal (not just brunch!). What I love most about these guides is how easy they make everything seem - from meal prep to ensuring everything runs smoothly during cooking time.
just downloaded this brunch kit and wow, it's like a cozy hug on a lazy weekend morning. the tips checklist is such an amazing guide, helped me plan my perfect brunch in no time.
Very thankful I downloaded it.
Instant access to all materials?! Yes please! Weekend planning starts now 🙌
the homemade bread guide has been so helpful, I've always wanted to bake my own bread but didn't know where to start. now i have fresh loaves every weekend!
I can't believe how simple yet delicious these frost-kissed recipes are! they're perfect for setting that warm and cozy mood during chilly weekends. love them!
just downloaded mine today and already planning next weekend's brunch menu. can't wait to try out those frost-kissed recipes; they sound perfect for setting a cozy mood on chilly mornings.
The homemade bread guide is amazing. Freshly baked bread smell... yum.
Frost-Kissed Brunch recipes are a hit! My friends can't get enough.
I've always been a bit of a homebody, and this kit has taken my love for cozy weekends to the next level. The Cozy Brunch Tips Checklist is like having your own personal brunch planner. It's filled with ideas that have made planning my weekend meals so much easier and more enjoyable. I love how it helps set the perfect atmosphere for relaxing on those lazy mornings.
i'm not much of a cook but this bundle made me feel like one! all recipes are super easy and enjoyable even for beginners like me.
😍
brownie bliss is indeed blissful. never thought making brownies could be this easy and fun! they were a hit at last week's brunch.
i'm usually not one for cooking but this digital bundle has changed my mind. i love how everything is broken down into simple steps, making meal prep stress-free. plus, all recipes are just mouthwatering!
Absolutely adore this kit's convenience - instant download, immediate brunch planning fun.
Loved the bread guide, wanted more savory recipes.
Made hosting stress-free with their meal prep tips and checklists. 👌
this kit takes the stress out of meal prep with its easy-to-follow guides. everything ran smoothly thanks to it - from planning to cooking to serving.
love the convenience of digital downloads - got access instantly after purchase. started planning right away for next weekend's cozy brunch 🥐🍳☕
the frost-kissed brunch recipes are perfect for chilly mornings - so comforting and delicious.
As someone who enjoys cooking but often lacks inspiration, the Frost-Kissed Brunch guide has become one of my favorite resources. The seasonal recipes are not only delicious but also create such a warm and inviting mood in my kitchen! Plus, they're easy to follow – no complicated ingredients or hours spent prepping.