SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Terrific resource if you're looking to reduce your carbon footprint while still enjoying your travels 🛫🌱
Packed with knowledge, it's made me feel like a more responsible tourist. 🌿
I’ve just completed this series, and I feel like a whole new traveler. I’ve always been passionate about experiencing the world, but I never considered how my actions could influence the places I visit. This resource covers so many aspects of responsible tourism, from making eco-friendly transportation choices to understanding the social impact of tourism. It offers not only the necessary knowledge but also motivation to make real changes in how we travel. The easy-to-follow format made it so simple to incorporate these ideas into my trips immediately. Whether it’s choosing to support local artisans or traveling with sustainability in mind, I’ve learned how to positively impact the places I visit
Genuinely eye-opening! This has totally changed the way I look at travel and tourism.
Incredibly insightful—it's the kind of guidance every traveler needs.
I've learned so much from this set, it's amazing how little changes can make such a big difference in being a responsible traveler.
A truly inspiring collection! Every chapter encourages us to become better global citizens through our travel decisions ✈️💚
I've been traveling for years but didn't realize some of the mistakes I was making. This guide has changed all that - in a good way!
The content was so refreshing! Finally, something that shows how easy it is to be a conscious traveler.
The authors have done a remarkable job in highlighting the importance of responsible tourism. Can't wait to implement these tips on my next trip!
From cover to cover, it's filled with invaluable insights into sustainable tourism. A must-read for every traveler out there!
Packed full of practical advice that doesn't just benefit us as tourists but also helps protect and preserve the places we visit 💖
If you care about the environment and the places you visit, this bundle is a must-have. It offers so much valuable information, from reducing plastic waste to supporting local economies. I’ve learned so many new ways to travel that are more aligned with my values. The content is presented in a really engaging and easy-to-understand format, so it’s not overwhelming at all. It’s helped me rethink my entire approach to travel. I now feel equipped to make choices that will benefit both the places I visit and the planet. I’ve already started following the advice, and I feel so much more positive about my trips
The information here has truly changed how I view traveling. Everyone should read this if they want to be a more responsible tourist.
This is by far the best guide I’ve come across for becoming a more responsible traveler. It’s packed with so much helpful information, ranging from sustainable accommodation options to mindful cultural practices. What I appreciate the most is how it focuses on making responsible tourism accessible to everyone, no matter where you’re starting from. Whether you're a seasoned traveler or a beginner, you’ll find practical tips that you can apply right away. I’ve been traveling for years, but this resource has deepened my understanding of the power we hold as tourists to influence the places we visit. After going through this, I feel confident in making travel decisions that align with my values
Wonderful! It's a complete guide for those looking to have a more ethical impact while traveling.
This bundle taught me loads about responsible tourism; it’s not just about recycling or carbon offsetting – there’s so much more we can do!
Wow, I thought I was already doing everything right but this showed me there's always room for improvement. Great stuff!
I’m thrilled with what I’ve learned from this pack - simple steps towards sustainable tourism are easier than you think
After reading these tips, I feel empowered to make better choices when I travel. It's all about being conscious and considerate.
So glad I stumbled upon this! It's made me rethink many of my travel habits in the best possible way 🙌
I’ve always wanted to be a responsible traveler, but I never knew where to start. This bundle is the perfect guide for anyone who wants to make a difference without feeling overwhelmed. It takes complex issues like sustainability, cultural respect, and eco-consciousness and breaks them down into easy-to-understand concepts. The tips are practical, actionable, and not intimidating. I feel more equipped to explore new destinations with confidence, knowing that I’m minimizing my impact and enhancing my travel experience. I love the thoughtfulness behind every piece of advice—this bundle truly cares about the world we explore and the people we meet along the way. Plus, it’s such a great resource for sharing with friends who also care about responsible tourism. This is a treasure for anyone interested in creating meaningful travel experiences! 🌱✈️
I've always been an avid traveler but after going through these books, I'll never look at tourism the same way again!
So many great tips that made me rethink my travel habits.
A must-read for any avid traveler who wants to make positive impacts on their journeys. Highly recommended!