SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was looking for something new and interesting to cook during these chilly months and boy, did I find it! This bundle offers such an amazing variety of meals - from hearty dinners to sweet desserts. And that citrus baking checklist? Brilliant!
The citrus baking checklist is so handy, brightens up my winter days with zesty treats.
This toolkit brings warmth into your home during cold winter evenings through delicious food - what could be better than that?
This toolkit has something for every craving - cozy dinners, desserts AND citrus bakes!
😍
It’s not only about delicious recipes but also creating warm memories... love it
The cozy dinner recipes are just what I needed for these cold nights.
What sets this apart from other similar resources is not only its delicious recipes but also how it evokes feelings of comfort & warmth typical of wintertime
Such variety in recipes; from hearty dinners to delightful desserts and refreshing citrus bakes.
Cozy bundle, minor tweaks needed.
The citrus baking checklist is a godsend, it's added such a fresh twist to my winter bakes.
Instant download feature is awesome - I was able to start cooking right away!
Just downloaded this winter toolkit and WOW! The cozy dinner ideas are fantastic, easy to follow, and perfect for those chilly nights. I'm not a pro cook but these recipes had me feeling like one.
This is an excellent resource for anyone who loves cooking in the colder months. The variety of recipes is impressive, from hearty dinners to sweet desserts. Can't wait to try more!
This toolkit is such an inspiration for what to cook on chilly evenings.
👍
I bought this mainly for the cozy dinner guide and wasn’t disappointed. The meals are hearty without being complicated, which I value as a busy parent. The citrus checklist is clever, though it feels a little basic if you already bake frequently. Overall, it’s practical and thoughtfully organized.
This toolkit made my winter evenings warm and cozy with delicious food.
The instant download feature of this toolkit is great - no waiting around! You get immediate access to all three resources which means you can start cooking right away!
I had no idea cooking could be so simple until i bought this package! Every recipe is so easy-to-follow even a beginner like me could understand them easily 👍👍
Oh, what a joy this bundle has been for me! I've always loved cooking but winter meals have always been a bit of a challenge. Not anymore though. This toolkit is exactly what I needed to spice up my cold evenings with warm and cozy dinners. The recipes are so easy to follow, even for someone like me who's not exactly an expert in the kitchen. Plus, they're quick which is perfect since I don't have much time on weekdays after work. And let's not forget about the desserts - pure nostalgia in every bite! It feels like going back to those beautiful winter days from my childhood with each recipe.
No more wondering what to cook on chilly evenings thanks to this amazing digital bundle.
Just got this digital bundle and i'm loving it already! The cozy dinner ideas are just perfect for these chilly nights, I made the chicken pot pie last night and it was a hit with the family. Can't wait to try out more recipes from this toolkit.
Love the variety in recipes, keeps dinner exciting!
Not only does this offer amazing recipes but it also creates beautiful memories around food during wintertime... absolutely love it!!