SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnβt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The nostalgia dessert maker is my favorite part of this bundle. It takes me back to those beautiful winter memories with each recipe. Sweet treats that warm your heart on snowy days, what more could you ask for?
Loved the dinner ideas, wanted more vegetarian options.
The citrus baking checklist is such a bright spot on cold days!
The nostalgia dessert maker has brought back so many fond memories of winters past. Itβs like a trip down memory lane with every bite!
Love the citrus baking checklist in this bundle! Adds a fresh twist to winter cooking.
Love the quick and easy recipes, perfect for those chilly nights!
nostalgic desserts are a trip down memory lane. sweet!
I must say, having tried many different guides before, none were as easy-to-follow as these ones here. Even if you're new to cooking or just want something simple yet satisfying during winter nights, this is definitely worth checking out!
I have been using this digital bundle for my winter meals and it has been such a delight! The variety of recipes is impressive, from hearty dinners to citrus bakes that add a bit of sunshine to my day. Plus, having everything available as an instant download means no waiting around - perfect for when you're craving something delicious on-the-go.
I'm new to cooking but found the guides easy to follow, really helpful.
This 3-in-1 digital package is definitely worth every penny! Not only does it provide delicious recipes but also guides you through creating them with ease. A big thumbs up
Instant download feature is a winner! Started cooking right away, no waiting needed.
This digital bundle has brought new life into my kitchen during these colder months. My family absolutely loves the hearty dinners and citrus-inspired treats weβve been making recently.
I've been using this toolkit for a week now and it's made my winter cooking so much more enjoyable! The citrus baking checklist has been especially helpful - who knew you could bake such bright, delicious treats in the middle of winter?
Love these cozy dinner ideas, perfect for chilly nights!
This 3-in-1 bundle is fantastic. Itβs got everything from cozy dinners to delightful desserts and zesty bakes. Perfect for anyone looking to add variety to their winter meals.
Just downloaded this winter dinner toolkit and I'm already in love with it! The cozy dinner ideas are just what I needed to warm up these chilly nights. Seriously, the recipes are so easy to follow, even for someone like me who's not exactly a pro in the kitchen. And let's talk about those desserts - pure nostalgia right there. Made me remember all those snowy evenings spent by the fireplace with a sweet treat in hand.
Iβve got three words for you: Cozy Winter Dinners! Thatβs right folks, if youβre looking for inspiration on what to whip up during these frosty months look no further than this digital bundle packed full of hearty meal ideas perfect for snowy evenings indoors. But wait thereβs more β included within your download are guides brimming with nostalgic dessert recipes that will transport you straight back into your best winter memories (think hot chocolate fudge cake or apple crumble). To top it off, we also get treated with a Citrus Baking Checklist serving us bright flavoursome bakes guaranteed to bring sunshine vibes into our kitchens despite any blizzards outside...and all this without having to wait for delivery! Instant download and immediate cooking, now thatβs what I call a win-win situation.
The nostalgic dessert recipes took me back to my childhood winters...so sweet and memorable. πβ€οΈ
This is honestly an amazing resource for anyone who enjoys cooking during winter months. The citrus baking checklist has been particularly helpful, guiding me through creating some truly delicious bright bakes that add sunshine to even the coldest days
I've been using this toolkit now for about a week and let me just say... it's fantastic! With instant download feature, I started cooking right away without any delay or hassle.
If you love cooking during winter like I do, this is a must-have resource!
Made some meals from the guide and they were hit with family; definitely brought warmth and comfort during winter.
πππππ
If you're looking for inspiration on what to cook during those long cold nights then look no further than this bundled package; it's truly one-of-a-kind.