SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it!
The variety of recipes in this bundle is impressive - hearty dinners, delightful desserts and even citrus bakes! It's like having an entire kitchen library at your fingertips. Highly recommended for any home cook out there.
I really enjoyed using this toolkit during snowy weekends. The dinner ideas were simple yet comforting, and the dessert section brought back childhood memories. I just wish there were more photos included to visualize the final results.
Love the easy-to-follow guides, perfect for a cooking beginner like me! 🍽️
I've always loved baking but needed something new to try in winters, this citrus baking checklist was exactly what I needed. Now i can bake bright and zesty treats all winter long thanks to this handy guide!
This 3-in-1 winter dinner toolkit is simply amazing! Made some of the desserts from the nostalgia dessert maker section, they were so easy to follow and delicious that my kids kept asking for more. Totally worth every penny.
This digital resource is different than others because it doesn't only provide you with delicious recipes but also helps evoke warmth and comfort through food during cold winter months which I absolutely love ❤️
If you're looking for inspiration on what to cook during these colder months then look no further than this digital bundle! It's filled with hearty dinners, delightful desserts and vibrant citrus-based treats which have made meal planning a breeze.
Desserts were nostalgic, but a bit too sweet.
The nostalgic dessert collection took me back to my childhood winters. So heartwarming!
Quick and easy to follow guides, perfect for a busy mom like me.
I'm not usually one for writing reviews but this bundle deserves all the praise! I've been using it for a week now and I'm in love with the dessert maker. It brings back such nostalgic memories of winters past with its sweet treats that taste just like childhood.
As someone who loves cooking but often runs out of ideas, this toolkit is fantastic. It offers such a variety of recipes, there's something new to try every day
I was looking for something to brighten up my winter cooking routine and this 3-in-1 bundle did just that! Love the citrus baking checklist - it's added some much-needed zest to my kitchen.
Great variety of recipes to satisfy all cravings - savory and sweet!
I've been using this bundle for a week now and it's amazing. The citrus baking checklist is my favorite part - so zesty and fresh!
I'm new to cooking but found the guides really simple to follow.
Used the dessert maker guide last night - total hit with the family! Yummy and heartwarming treats. 🍰💕
The citrus baking checklist was surprisingly helpful and made planning easier than I expected. Some of the recipes lean heavily on common pantry staples, which is convenient, but I hoped for a few more unique winter flavor combinations.
Creating warm and comforting winter meals has never been easier.
What sets this apart from other similar resources is how practical yet nostalgic it feels. Not only do you get delicious recipes but also get to experience joy in creating meals that evoke warmth and comfort of wintertime.
Nostalgic desserts are absolutely divine, they bring back so many memories.
Used the guides last night for a family dinner and everyone loved it! Easy-to-follow instructions made preparation simple even with kids running around.
Instant download? Yes please! Got everything right away and started experimenting in the kitchen immediately. This digital bundle is practical AND fun.
This digital package is definitely worth it. Immediate access, easy-to-follow guides, and great variety of recipes.