SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle has made my winter skincare routine an absolute breeze. The tips are easy to follow and super effective!
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This bundle is my winter savior, skin feels hydrated and glowing! 🌟
This bundle is super helpful! I love how the steps are clear and easy to follow, and the checklist keeps me on track every day. My skin already feels less dry. The only tiny downside is that I wish some of the tips had more product examples, but that’s probably on me for not thinking creatively with what I already have.
I've been using this winter skincare bundle for a while now and I'm in love. My skin feels so soft and hydrated, no more dry patches! 🙌
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Winter has always been a season of beauty struggles for me, but this survival guide changed everything. The tips and tricks provided are incredibly practical and easy to follow. I love how it's broken down into three parts - each focusing on a different aspect of skincare during those chilly months. It tackles not just the face, but also hands, feet and even lips! 🙌 My skin feels so much healthier now; soft, hydrated and glowing despite the harsh weather outside. What I appreciate most is that these guides don't push you to buy expensive products or treatments. Instead they focus on simple routines with items we usually have at home already! Truly an amazing resource for anyone looking to step up their winter skincare game.
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no more dry patches thanks to these guides. love the easy steps.
Totally impressed by this skincare routine guide. I've seen significant improvements in my complexion since I started following it. The tips are easy to follow and super effective!
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Winter woes, no more! 🙌
I'm thrilled by how much my skin improved after following these guides for just two weeks! No more dryness or flaking, only soft, moisturized skin in the midst of winter.
I've always had trouble keeping my skin moisturized during cold months but this bundle helped me out big time 🙏 No more chapped lips or dry hands for me!
I'm loving every bit of this winter survival kit! It's not often you find such detailed and useful information all in one place - especially when it comes to taking care of your skin during those chilly months ❄️ These three digital guides cover everything from daily routines, product recommendations (without any brand names), right through to lifestyle changes that can help improve your overall skin health in the wintertime. And let me tell you...my results speak volumes! No longer am I dealing with irritated or overly dry skin; instead, I'm embracing smoothness like never before.
I've been struggling with dry skin every winter but not anymore thanks to these digital guides. They're practical, simple to use, and they really work.
i've been using this bundle since last month and wow what a difference it's made! no more dull tired-looking skin only radiant smooth complexion even when temperatures drop below zero 🥶
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