SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesnโt include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This collection of winter skincare tips is more than just a guide, it's like having a personal consultant right at your fingertips! The advice provided is clear, concise and easy to implement. I was particularly impressed by the depth of knowledge displayed in these guides - from understanding how different skin types react to cold weather, to explaining why certain ingredients are beneficial during winter months. It even includes helpful lifestyle suggestions that can improve overall skin health. For someone who has always struggled with maintaining a healthy glow during winter months, this bundle has proven invaluable.
This trio of guides has been my best friend this winter! Itโs simple yet effective approach towards maintaining healthy skin is amazing.
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No more dryness, just smooth and supple โจ
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Really enjoyed this guideโpractical and easy to integrate into my routine. The mindfulness section is a nice touch. I knocked off one star because I sometimes forget to print the checklist, but thatโs my own fault. Still, itโs made a noticeable difference in my skinโs hydration.
soothing and hydrating, love it!
Love the simplicity of these digital guides. My skin thanks me! ๐
these digital guides are a lifesaver, no more chapped lips or dullness!
i'm loving how soft and supple my skin feels after following these digital guides, even in harsh winter weather โ๏ธ๐
no more flaky skin for me this winter ๐ the 3-in-1 guide is just what I needed; it's like having a personal dermatologist on call.
no more flaky skin thanks to this fantastic digital guide bundle ๐ i love how it caters to all my skincare needs during winter, keeping me hydrated and glowing despite the harsh weather.
this set has become an integral part of my life since i got it some weeks back ๐ honestly speaking i didn't expect much from these digital guides at first but boy was i wrong! they're just so well-structured and informative without being overwhelming. i've learned so much about my skin and how to take care of it in the winter season ๐จ๏ธ these guides have made me realize that a good skincare routine is not just about products it's also about understanding your own skin and its needs which is exactly what they help you do ๐
The perfect solution for my wintertime skincare woes! These guides have taken the guesswork out of my routine and left me with soft, glowing skin all season long.
No more dry patches! These guides are a lifesaver in the cold months.
A must-have guide for winter skincare!
never thought i'd find something that could handle my dry winter skin but here we are, hydrated and glowing even in freezing temps thanks to this 3-in-1 digital guide ๐๐
Since starting with these digital guides, my skin has never looked better. The tips are easy to follow and super effective - definitely recommend!
As someone who travels frequently between climates, maintaining consistent skincare can be challenging especially during winters when my skin tends to get very dry. This 3-in-1 bundle has been invaluable in helping me manage all aspects of my winter skincare routine effectively regardless where I am around the globe๐ Each guide provides thorough explanations along with diagrams which makes implementing new steps into my routine seamless! Since using these tips regularly, there's noticeable improvement in both texture and radiance of my skin - no more dullness or tight feeling after stepping out from hot shower onto cold air. I highly recommend this bundle to anyone who wants a comprehensive approach to winter skincare.
A must-have for chilly months โ๏ธ๐
Incredible tips, noticeable difference in my complexion!
The tips provided in these guides work wonders for both men and women alike. My wife and I have seen significant improvements in our complexions ever since we started following them religiously.
No more flaky winter skin for me thanks to this wonderful skincare routine guide ๐ Easy-to-follow tips that really work - couldn't be happier!
i love this digital guide because itโs so convenient and easy to use. i can access it anytime on my phone and apply the tips right away. goodbye dry winter skin ๐๐
No more dry skin in winters, these guides are a lifesaver! ๐