SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Transformed my travel planning with AI-powered insights, so personalized! 😍😍😍
What an innovative approach to travel planning! Using this tool has made finding hidden gems so much easier. No more generic itineraries for me - everything feels tailored just for my interests now 😊
Found hidden gems in every city
Saved so much time, thanks to the guides
fascinating
This digital download truly takes travel planning to another level. My favorite part? The AI-curated walking tours that turn cities into personal playgrounds. Absolutely love exploring local favorites without the stress of missing out on must-see attractions!
Helpful, but app could improve
splendid
Saved so much time with ready-to-use guides and checklists
Used this for our family vacation and loved how personalized it was. From destination suggestions to activities, all were perfect fits for us 👨👩👧👦👨👩👧👦👨👩👧👦
The checklists and guides have saved me so much research time.
This digital download is different from other guides, feels curated just for me.
acceptable
Took the guesswork out of planning our family vacation
Just downloaded this digital bundle for my upcoming trip and I'm amazed! The AI insights are helping me plan faster, smarter, and with less stress. It's like having a personal concierge in my pocket!
These checklists are lifesavers! Everything's ready-to-use which saves me tons of time 🕒🕒🕒🕒🕒
I was skeptical at first about using AI for travel planning but wow... it gave me personalized recommendations based on my preferences which made everything so much easier. Saved tons of time researching!
This bundle is a lifesaver! No more stress over travel planning.
amazing
Loving the personalized walking tours. Found so many hidden gems 👌👌👌👌👌
This bundle is an absolute must-have for seasoned explorers or beginners alike. With expert guidance from AI, I planned my trip faster and smarter than ever before - totally stress-free!
Just downloaded this travel concierge bundle. The AI suggestions are so spot-on and tailored to my interests, it's like having a personal travel guide! 😍
Loved the personalized walking tours, uncovered hidden gems!
Used this bundle for my last trip, the AI recommendations were spot on! Found some hidden gems I would have missed otherwise.
I really enjoyed using this AI-powered tool for my last vacation. The personalized recommendations were impressive, and I felt like the AI really understood my interests. However, I found some of the walking tours a bit generic in terms of the spots they recommended. They missed a few hidden gems I had discovered on my own. Still, overall, it saved me a lot of planning time and gave great advice!