SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bundle is perfect for personalizing travel. No more generic recommendations, everything feels tailored just for me
adequate
Loved how it tailored suggestions to my interests. Felt like my personal travel guide!
Who knew that using AI could make travel planning this fun? Not only did it help me discover ideal destinations based on weather and local culture but also optimized my itinerary perfectly.
The seasonal guide is perfect, now I know the best times to visit places based on local culture and events 👍
No more stress in travel planning. It's fun now!
Found hidden gems in cities using smart walking tours. A must-have!
The ideal companion for solo adventurers like myself - personal and efficient
suitable
I'm a solo adventurer and this made planning so much easier. No more endless research!
AI recommendations made trip planning a breeze! 😍😍😍
A must-have for all travelers out there! Makes exploring new places so much easier and enjoyable
Perfect travel experiences for every season, thanks to AI
Saved so much time on research and budgeting, the guides are fantastic
I was skeptical at first, but the product truly exceeded my expectations. The AI-powered travel tips are tailored perfectly to my style of travel, and the guides are easy to follow. I particularly loved the seasonal travel suggestions, which helped me pick the ideal time for my trip. However, some of the details in the checklists were too basic for seasoned travelers like me. Still, it's great for beginners!
I'm all about smart traveling, so this bundle was perfect for me. Not only does it help plan trips faster with its AI insights, but also suggests ideal destinations based on weather, events, and culture - making every trip feel unique.
wonderful
Love how fast and easy planning my trips has become with this AI tool, it's a real timesaver!
This tool helped me discover perfect destinations for every season. Love it!
Found the perfect destinations for every season, thanks to AI. 🍁❄️🌸☀️
I used the walking tours feature during my last city break - discovered some awesome hidden spots I would've missed otherwise.
This is ideal for all kinds of travelers - solo adventurers (like me), families or couples. The tailored suggestions make every journey feel unique and special
ok
Personalized travel recommendations? Yes please!
fine