SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No more stress while traveling. This bundle is a lifesaver
No more stress about when to travel 🙌🙌🙌
Seasonal travel recommendations are spot-on. Perfect destinations every time!
wow🔥
Saved tons of time researching and budgeting using their ready-to-use guides and checklists 👏
Loved using these AI tools for my solo adventure. Felt like every recommendation was curated just for me! If you're into exploring local culture, this is your thing! The AI-curated walking tours led me straight into the heart of cities ❤️This isn't your generic travel guide folks...it’s different because its recommendations fit MY style and schedule perfectly. Downloaded this before my couple's trip - saved us tons of time in planning while ensuring we had an unforgettable experience 💕
This digital bundle takes stress out of travel planning completely. Ideal for both beginners like me and experienced travellers.
impressive
decent
The seasonal getaway guide is brilliant! It suggests the best times to visit places based on weather and events. Travel planning has never been easier
Loved how this bundle includes guides, eBooks, checklists – basically everything you need to plan your adventure! And they're designed not only for seasoned explorers but also beginners who might be overwhelmed by all the details.
worthwhile
Used these tools on a recent family vacation. We were able to find the perfect destinations that suited everyone's interests. Plus, the walking tours uncovered some hidden gems we wouldn't have found otherwise 👍👍👍
Made my trip planning faster and smarter, thanks to AI recommendations
superb
Honestly, this is a lifesaver for any traveler! I found hidden gems I would've missed otherwise, all thanks to the personalized walking tours. Plus, it saved me so much time on research and planning.
Great bundle, but needs updates
I'm impressed by how accurately this AI gets my preferences right every time - uncanny but awesome!
Personalized walking tours uncovered hidden gems in new cities.
Takes all the stress out of trip planning. More time enjoying, less time worrying about details.
recommend
passable
Never thought I'd see the day when AI would be my travel guide. This bundle is amazing! It's like having a personal concierge who knows exactly what you want and need. The personalized recommendations are on point, saving me tons of time in research and planning.
I love how the guides are ready-to-use right away - no extra effort needed! And they're tailored specifically to your interests which makes every trip feel unique ✈️
dazzling