SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I'm not really one for cooking elaborate meals so this has been perfect for me. Each recipe is straightforward with no complicated steps involved. Plus, they’re digital downloads so I can access them anytime I need some inspiration.
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Instant access to the downloads means I can start cooking right away, very convenient.
The Joy of Homemade Chicken Noodle Soup guide has become my favorite go-to resource whenever I crave some comfort food on cold nights or when feeling under the weather
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As someone who craves cozy meals but wants them to be simple, this collection hits all the right spots! Quick recipes for dinner? Yes please!
With the hustle and bustle of everyday life, it's a relief to have this digital bundle at my fingertips. The ease of having warm, comforting soups made simple is just what I need after a long day. This isn't your run-of-the-mill eBook - it's an entire system designed to make dinner easier! From quick vegetable soup recipes that are tasty and packed with flavor, to the joy of homemade chicken noodle soup without any stress or complicated steps. It’s perfect for busy home cooks like me who love cozy meals but want them to be straightforward.
The best part? All the comforting flavors without any complicated steps involved.
Simple instructions, but could use more photos.
Love this bundle! It's made my soup-making journey so much easier. No more complicated steps, just simple and delicious recipes that are perfect for a busy bee like me. The digital download is an added bonus - I can access it anytime I need meal inspiration.
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I'm new in the kitchen and these easy-to-follow guides have been incredibly helpful. Making tasty vegetable soups feels like a breeze now!
I've always loved making soups from scratch, but time constraints often get in the way. But with this 5-in-1 digital bundle, I can whip up delicious homemade soups in no time! What makes it different? Well, it covers everything: vegetables, chicken noodle...you name it! And not just recipes either – there are practical guides and tips too which really help tie everything together into one easy-to-follow system. Now I can enjoy warm satisfying bowls anytime I want 🥣😋
This isn't just another eBook, it's a complete system that covers all my favorite types of soups in one place. Planning meals for the week has never been easier!
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The practical guide ties everything together beautifully. I've gained confidence in making warm, satisfying bowls of soup whenever needed.
Love the simplicity! Making homemade soup has never been easier. Perfect for my busy weeknights.
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Finally, chicken noodle soup that's easy and stress-free to make. It tastes just like home.
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The cozy spoonfuls are so satisfying...I find myself making these recipes again and again 😋
Great variety, though a few recipes felt similar.
Digital downloads mean instant access to meal inspiration - such a plus point on those days when i'm out of ideas!!