SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The digital bundle format is perfect for on-the-go meal planning. I love that I can access the recipes anytime, anywhere – no more scrambling for dinner ideas after work.
🌟🌟🌟🌟🌟
this bundle is perfect for beginners like me. chicken noodle soup was so simple to make.
Having this soup-making system at my fingertips has been a lifesaver. With the hustle and bustle of everyday life, finding time to cook can be challenging. The quick and tasty vegetable soup recipes have become a staple in our home - they're easy to follow and packed with flavor.
I was skeptical at first about making homemade chicken noodle soup, but it turned out to be surprisingly straightforward. The guide included is stress-free and made me look forward to cooking again!
soup system saves time and still delivers homemade flavor, just what I needed
The cozy soups section has been fantastic during these colder months – nothing beats coming home to a warm bowl of comfort food that's simple yet satisfying.
Love this system! The veggie soup recipes are quick, tasty and easy to follow.
This isn't just an eBook; it’s an entire system designed for real-life kitchen scenarios. It covers everything from vegetables, chicken noodle, even those cozy soups we all crave on cold days.
Helpful system, slightly basic.
The guides tie everything together nicely. Feels like having a personal chef in your pocket!
Easy, comforting homemade soups - love it!
Made some of the most comforting bowls using these recipes. Can't wait to try more.
This is not just an eBook but a complete flexible system covering all types of soups! Big thumbs up 👍
One thing that sets this apart from other recipe collections I've used is its flexibility: you get so many different types of soup in one place! No need for multiple books or websites anymore.
this digital bundle is a lifesaver for busy weeknights! quick and tasty vegetable soup was a hit with the kids, they ate every last bit. 🥦🍅
Cozy soups, minor repetition.
cozy spoonfuls is my favorite part of this collection. so many warm, satisfying bowls i want to make again and again!
Makes cooking soup simple and stress-free.
i'm not an expert in the kitchen but these recipes are straightforward and easy to follow. now i can whip up delicious soups without stress 😌
Just downloaded this digital bundle and I'm in love! It's like having a personal chef guiding me through the process of making warm, comforting soups. The easy-to-follow recipes are perfect for my busy lifestyle.
having instant access anytime i need meal inspiration is fantastic. can't tell you how many times it has saved me from ordering takeout.
Instant access to delicious recipes, so convenient.
this isn't just an ebook, it's a complete system that covers all types of soups in one place – vegetables, chicken noodle...you name it.
The Joy of Homemade Chicken Noodle Soup section was such a delight. Who knew creating this classic could be stress-free? Definitely a go-to on cold nights or when someone at home is feeling under the weather.