SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i love how flexible this system is! makes planning meals such a breeze 👏
Wow, what a find! This soup system is everything it claims to be: simple, quick and tasty. My family adored the vegetable soup recipe - packed with flavor and ready in no time!
this bundle is a lifesaver on busy weekdays. homemade chicken noodle soup? yes please!
the digital downloads are super convenient. instant access to comforting soups anytime i need them.
👏👏👏
I've always been intimidated by cooking but these guides make it so much easier. The Cozy Soups Made Simple guide has straightforward techniques that even beginners like me can follow.
The digital bundle is thoughtfully organized and easy to follow. I appreciated the straightforward steps and the focus on simple ingredients. A couple recipes felt a bit familiar flavor-wise, but everything I’ve tried so far turned out warm and satisfying. Great for when you need dependable comfort food.
wow! making homemade soups has never been easier or more enjoyable thanks to this system.
The practicality of Your Easy Guide to Delicious Homemade Soups really ties everything together nicely. It's great how you can adjust each recipe according to your own taste preferences or dietary needs.
This bundle is perfect for quick dinner ideas.
saves so much time and still delivers that comforting homemade flavor we all crave
This 5-in-1 bundle covers everything you need for a successful soup night - it's perfect!
Takes the guesswork out of dinner planning with diverse options - vegetables, cozy classics, you name it!
This bundle isn't just about recipes; it also gives inspiration for cozy meals. Cozy Spoonfuls has become my favorite part - every bowl feels like comfort food heaven!
Love the variety, it's a soup-lover's dream! Quick and easy recipes, perfect for busy weeknights.
Soup making made easy, great for beginners in the kitchen!
So simple to use. Had homemade chicken noodle soup ready in no time!
The cozy theme carries beautifully throughout the system, and the chicken noodle guide is especially approachable. I just wish there were a few more unique twists beyond the classics, but overall it delivers solid, reliable soup inspiration.
The cozy flavors are amazing! Felt like I was wrapped up in a warm blanket.
Soup made simple? Yes please! This has been my go-to for dinner recently - so comforting.
What a lifesaver! This soup system has completely transformed my dinner routine. It's so easy to use, and the results are always delicious. The vegetable soup recipes in particular are quick, tasty, and packed with flavor.
Digital downloads are super convenient. Instant access to all these great recipes is fantastic!
What sets this apart from other eBooks is its complete flexibility covering different types of soups all in one place. Planning dinner has never been so effortless!
🔥
I really liked having all five guides in one place. It genuinely feels like a system instead of random recipes. Some parts repeat similar tips about broth and seasoning, but for beginners that may actually help reinforce the basics. It’s practical, comforting, and definitely useful for busy weeknights.