SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love how detailed this list is
Didn't realise how much I needed this until my recent beach trip - it's got all the essentials and more.
This checklist made packing for my beach holiday a breeze. It covers every detail, from the necessary sunscreen to a perfect beach hat. It’s like someone read my mind and created the ultimate list of essentials. I love how thorough and easy it was to follow. No more overpacking or forgetting important things. I even discovered a few items I didn’t know I needed, like the perfect beach sandals. It really is a great tool for anyone who wants to make their trip stress-free and fun.
The ultimate packing guide!
This checklist saved me so much time. It was easy to follow and covered all the essentials. I was ready for the beach in no time!
Sunscreen? Check. Sunset accessories? Check. Everything covered in one simple pack - loved it!
I couldn’t have asked for a better packing list for my beach vacation. It covered all the necessities like sunscreen and a great beach towel, but also suggested some bonus items I didn’t know I needed, like a portable fan and a stylish beach bag. The convenience of having everything in one place is amazing, and it helped me avoid packing the wrong things. The list also kept my packing light and efficient. I was able to spend more time enjoying the beach instead of worrying about what I had left at home. Highly recommend this to anyone planning a beach escape!
Such a detailed and helpful guide! I had everything packed and ready to go in no time. Made my vacation prep so much easier!
Packing made simple!
Loved this beach kit! It had every little thing we could have possibly needed for our day on the sand 🏖️
I used this packing list for my beach holiday, and it made everything so much easier. From sunscreen to a beach chair, it thought of everything I could need. The list even included a few fun suggestions, like a beach-ready playlist and things to keep my skin cool. It was such a relief to have this checklist guiding my packing. I was able to relax much earlier, knowing I had everything covered. This is the perfect vacation prep tool for anyone planning a beach getaway.
I’ve never been more organized packing for a vacation. This list is a dream! I’m typically the person who forgets something important, but not this time. It included items like a portable charger for long days on the beach and a fun beach hat. I loved how it even covered those small yet important things, like sunglasses cases and beach games for when you’re looking for a little extra fun. If you’re planning a beach vacation, this guide will make everything so much easier and more enjoyable. It’s the best packing hack ever!
I’m so happy I found this packing list! It’s super detailed and covered everything I needed for my beach vacation, from sunscreen to the best beachwear. The list also included some thoughtful extras I hadn’t thought of. It really made my trip stress-free!
I can’t believe how simple this made my packing. From sunscreen to beach accessories, it had it all. The list made sure I didn’t forget anything important and included some great ideas I hadn’t thought of.
My beach packing just got easier
This packing list is a lifesaver! It covers the obvious essentials, like sunscreen and hats, but also includes the small items that elevate the vacation. I love that it helped me pack smartly and efficiently—no overstuffed suitcase and no forgotten items! The list is easy to follow, and I feel confident that I’ve packed everything I need for an incredible beach vacation. Plus, I was able to pack lightly, which made the whole travel experience smoother.
Amazing
I’m never packing without this again!
I loved how organized this list was! It helped me pack everything I needed without overthinking it. A must for anyone heading to the beach!
This packing guide was a lifesaver! It covered all the basics like sunscreen and towels, but also included some fun extras like a beach chair
The ultimate beach vacation hack!
I used this list for my beach trip, and it was fantastic. It ensured I didn’t forget anything important, and I was ready to hit the sand without a second thought. I loved the bonus tips, like packing a beach hat and sunscreen sticks. So helpful!
I am so glad I used this packing list for my beach trip! It was incredibly helpful, covering everything from sunscreen to beachwear. The best part was that it also included thoughtful tips for making my time on the beach more enjoyable, like packing a beach umbrella and a waterproof pouch for valuables. It made everything so easy and made sure I had everything I needed for a great beach vacation
This packing guide was perfect for my beach vacation! It’s so thorough and ensures you don’t forget anything essential. I loved the little extra tips, like packing an insulated water bottle and some beach games. It was the first time I felt fully prepared without overpacking or missing anything. The fact that everything is organized in one place makes it a must-have for any beach trip. Will definitely be using this next time!
Such a convenient packing guide! It covered all the essentials and saved me so much time. Now I feel ready for the beach!