SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always wanted to own a pet but didn't know where to start. The bundle made everything so easy with its practical checklist and comprehensive guides. It even covered long-term care which was super insightful.
I found the ideal pet for my busy schedule, thanks to this pack
This bundle is the best for first-time pet owners like me. It's packed with useful tips, from basic care to long-term planning.
Love the checklist! Helped me decide on a dog instead of a cat.
Essential pet resource 👍
Just downloaded this pet pack and it's really helpful! The checklist made me think about things I hadn't considered before. Now I'm confident about my choice 😊
Love this bundle! It helped me decide on a cat and avoid typical newbie mistakes. 🐱
Love this pack! Helped me decide on a dog. 🐶
So helpful for first-timers.
The digital pack really understands what potential pet owners need - from assessing lifestyle compatibility to providing expert insights on dogs vs cats! It’s all in there for immediate download, no waiting around needed.
Loved this bundle
the comparison between dogs and cats was super insightful. made deciding much easier than i thought! 👌
I'm new to pet ownership and found the beginner’s eBook incredibly insightful. From basic care tips to long-term commitments...it covers everything you need to know before welcoming your furry friend home!
This bundle is amazing. The guides are so detailed and practical.
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Great guide for first-time pet owners like me. Just missing some tips on allergies.
Just downloaded this digital pack and I'm amazed! The guides are so in-depth, really helped me decide between a dog and a cat. 🐶🐱
If you're considering getting your first pet, definitely check out this digital pack. Covers all bases from basic care tips to long-term responsibilities. 10/10 would recommend.
I appreciate the in-depth analysis of different pets. Found the perfect match for my lifestyle
Love this bundle! helped me pick my perfect pet. 🐾
Found my perfect fur friend thanks to this digital bundle. I appreciated the in-depth guides, especially for us first-time owners. Now I'm fully prepared for long-term care of my new buddy!
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The checklist was super helpful, made weighing the pros and cons so easy!
If you're unsure about getting a pet, get this bundle! It not only helps choose the right pet but also prepares you for responsible ownership.