SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The expert advice in this bundle gave me peace of mind. Knowing exactly when my child was ready took so much pressure off.
A modern approach to an age-old challenge - using AI technology really gave us an edge!
This 3-in-1 digital download is everything you need to tackle potty training with confidence. From detailed guides to practical checklists - it's got you covered!
You can tell there was a lot of thought put into creating these resources—they’re not just informative but also very user-friendly
I found the checklist super helpful. It kept me organized and ensured I didn't overlook anything important!
this toolkit eased all my worries 😌
I’ve been using it as my go-to reference throughout our entire process—and let’s just say we’ve had fewer accidents since
I appreciated the calm, logical flow of the toolkit. It helped me think more strategically about potty training instead of rushing. My only issue is that it doesn’t include any progress-tracking tools to measure improvement over time.
Ok
I appreciate how the guide helps identify when your child is ready for potty training. Takes away a lot of guesswork and stress.
While the toolkit gives solid preparation guidance, it didn’t fully address gradual training approaches for families who prefer a slower transition. I would have appreciated more flexibility options instead of what sometimes felt like a single recommended pace for everyone.
I appreciate how modern and insightful this toolkit is - using AI to spot readiness signs before my child even does? brilliant!
The checklist is structured and helpful, yet I felt the bundle didn’t address cultural or family differences much. Some advice seemed based on an ideal home setup, which didn’t fully match our situation.
Honestly saved so much time searching for advice online.
Toolkit's a real confidence booster, helped me understand my child's readiness for potty training.
I’ve tried other guides before, but none of them were as thorough or easy-to-follow as this one. It's a winner in my book.
It’s not just about the potty training itself, but also how to handle the process with patience and understanding. This toolkit helped me achieve that
this toolkit made understanding the signs of readiness easy peasy. no more guesswork involved!
This toolkit is a must-have for any parent embarking on the potty training journey. It's been an invaluable resource for us.
the toolkit was incredibly helpful in my potty training journey. knowing exactly when my child was ready gave me such peace of mind
The advice is thoughtful and steady, though I wished there were quick action steps highlighted separately.
Good foundation, not very hands-on.
Just when I thought I'd never get the hang of this, along comes this toolkit! It's like having your own personal guide through each step of the process.
wow, the AI insights were spot on!
No guesswork involved here folks! Clear instructions make sure you know what steps to take at each stage