SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This guide is fantastic! Now I can explore the wild without feeling guilty.
I've learned so much from this toolkit, it's really changed my approach to wildlife exploration!
I feel so much more at ease planning trips now, knowing I’m doing it in a way that prioritizes conservation. It's made my travels so much more meaningful, and I can’t wait to continue exploring the world with this new sense of responsibility. Thank you for such a thoughtful and thorough guide!
As an animal lover and a traveler, I’ve often felt torn between my passion for exploring wildlife and my desire to support ethical tourism practices. This guide has solved that dilemma completely. It’s the ultimate resource for anyone who wants to explore the wild with a clear conscience. I love how it provides practical advice on choosing ethical experiences, whether it’s spotting animals in their natural habitat or supporting eco-friendly accommodations
This guide has been an absolute game changer for me! As someone who loves exploring wildlife, I often found myself torn between my passion for animals and my desire to be a responsible traveler. This resource makes it so easy to travel without guilt. The tips are clear, actionable, and most importantly, they lead you to experiences that align with ethical standards. From spotting rare species in their natural environments to choosing accommodations that support conservation, this guide covers it all. It’s a perfect blend of inspiration and practical advice, and I feel more empowered than ever to travel in ways that make a real difference.
Great read, easy to understand and follow. Made my trip much more ethical!
Used this guide on our family vacation. The kids loved seeing all the different animals and learning about them!
Inspiring
Love this guide! It's made exploring wildlife so much more meaningful and ethical. 👍
I’m so glad I came across this guide. It has completely changed the way I plan my trips, and I now feel so much more connected to the places I visit. It offers tons of great information on how to travel with respect for wildlife, and it’s incredibly easy to follow. I love how it highlights ethical tours, accommodations, and activities, giving me the tools to make better choices when I travel. I’ve already used several of the tips, and it’s made a huge difference in my travels
Totally recommend for any eco-conscious traveller out there! You can have fun while still respecting nature 👏
I used some tips from here during my last trip, felt really good knowing I wasn't causing harm. Great stuff!
Packed full of helpful advice without being preachy...just what I needed for my trekking trip.
A must-have for any responsible tourist. Makes you think twice about your actions.
An essential tool in my travel kit now. It's taught me how to appreciate the wild while being responsible.
This is the perfect companion for anyone who loves wildlife. It's packed with useful information and tips on ethical tourism.
Traveling responsibly has always been a priority for me, and this guide has taken my ethical tourism to the next level. It provides clear, actionable advice on how to make sure your travels are both enjoyable and mindful of the planet. The guide doesn’t just focus on what to avoid; it highlights fantastic ethical options that I never would have thought of otherwise. I’ve already planned my next adventure using the recommendations from the guide, and I’m so excited to explore nature while doing my part to protect it
Revolutionary!
This guide is packed with valuable tips and insights that make sustainable travel easier and more accessible.
It's great knowing I can enjoy nature without harming it thanks to these guidelines. 🌍💚
Having always been drawn to nature, I wanted to find ways to make my travels more ethical, but it was hard to know where to begin. This guide has been my go-to resource for all things related to responsible animal tourism. I’ve learned about so many incredible ethical travel options that I would have never discovered otherwise. The guide's comprehensive approach ensures that every aspect of your trip, from animal encounters to lodging and activities, is in line with sustainability and respect for wildlife.
This guide is a must-have for anyone who is serious about responsible travel. It’s not only informative but also incredibly inspiring. I’ve learned so much about the importance of supporting conservation efforts, making ethical travel choices, and respecting animals in their natural habitats. The tips are practical, easy to follow, and rooted in research, making it the perfect resource for ethical explorers. I now feel more confident in my ability to travel responsibly and do my part in preserving the beauty of the natural world
Loved how it emphasized on respecting local cultures along with animal welfare 👍👍
This toolkit has completely changed how i approach wildlife tourism. It's about time we started traveling more ethically.
The tips are practical and easy to implement - really enhanced our family camping experience!