SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of mrsmattie.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mrsmattie.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best decision ever! I used it in every city I visited. Can’t wait to share with my friends.
Traveling and food are two of my greatest passions, and this guide has enhanced both in ways I never expected. I used to rely on Yelp and Google searches to find places to eat, but I was often left disappointed by overcrowded tourist traps. This toolkit has completely changed my approach to food when traveling
Love this guide! It's helped me discover so many amazing local eats.🍔🥘
Traveling has always been an exciting adventure, but I found that I often ended up eating at the same tourist spots. That all changed when I found this guide. The tips on how to approach locals for food recommendations have opened up a world of new dining experiences for me. The suggestions are friendly and respectful, and I never felt awkward asking someone for advice. Now, I find the best places to eat everywhere I go, from small local cafés to hidden street food stalls. This guide has completely changed the way I explore new places. It’s like having a local friend with you, guiding you to the best spots
No more struggling with what or where to eat while travelling, thanks to this brilliant guide.
🌟🍽️
The best part? It works everywhere - from small towns to big cities.
The advice here has really elevated my culinary experiences on vacation.
Finding good places to eat in unknown cities can be tough but not when you have such a useful guide by your side 🙌
The simplicity of the guide is its biggest strength! It's straightforward yet effective, kudos to the creators 👏
No more settling for mediocre meals while travelling; only top-notch local delicacies from here onwards ✨
I've always hesitated asking locals about their favorite restaurants but not anymore. The toolkit makes it so simple and unintrusive.
The advice is spot on and really helps break down language barriers when looking for great food.
After using this guide, I can’t imagine traveling without it. I used to spend so much time looking for good places to eat, but now, I simply ask locals. The toolkit provides such simple yet effective advice on how to ask for recommendations in a friendly way. The results have been phenomenal! I’ve discovered incredible local dishes, some of the best food I’ve ever had, and I’ve felt more connected to the places I’ve visited
This is a gem for any food lover. Helps you find the best hidden spots!
I absolutely love this toolkit! As someone who loves food and is always searching for new places to try, this has been a lifesaver. Before, I was often stuck eating at overpriced tourist restaurants or wandering aimlessly through the streets, unsure of where to go. This guide taught me how to approach locals in a genuine and friendly way, which led me to some of the best food experiences I’ve ever had. From local delicacies to family-owned hidden gems, I’ve discovered so many amazing spots I never would have found otherwise
I can’t believe how many hidden gems I’ve discovered using this guide. Before, I was always hesitant to ask locals for food recommendations, but the toolkit provided such practical tips on how to do it in a friendly, natural way. As a result, I’ve been able to find some of the most delicious food I’ve ever eaten,
The tips included are practical yet effective. It certainly enhanced my travel experience greatly.
The toolkit was super helpful when I traveled alone and didn't know what local dishes to try.
I was skeptical at first but trust me, your taste buds will thank you later!/Gone are the days of being stuck with disappointing meals while traveling. This is pure gold!
This toolkit is a lifesaver for foodies like me who love exploring new cuisines!
The advice here is solid gold; every recommendation was spot-on and led me to some amazing meals.
If you're looking to discover authentic, local flavors, this is the guide to use. Makes it so easy to connect with locals!
This is such a helpful guide for those who want to eat like a local. You won't regret it!
Saved me countless hours of searching online reviews - now I just ask the people who know best: the locals!